Organization

Question 1

statistical method used to determine whether a relationship exists between variables and the strength of the relationship

Answer 1

regression analysis

Question 2

business management software that a company uses to collect, store, manage, and interpret data from many business activities

Answer 2

enterprise resource planning (ERP)

Question 3

HR structural alternative in which headquarters HR specialists craft policies and HR generalists located within divisions or other locales implement the policies, adapt them as needed, and interact with employees.

Answer 3

functional HR

Question 4

HR structural alternative that allows organizations with different strategies in multiple units to apply HR expertise to each unit’s specific strategic needs.

Answer 4

dedicated HR

Question 5

HR structural alternative in which centers with specific areas of expertise develop HR policies in those areas; each unit can then select what it needs from a menu of these services.

Answer 5

shared services HR model

Question 6

organizational structure that leverages staff expertise in certain areas to improve the entire organization’s strategic performance

Answer 6

center of excellence (COE)

Question 7

Refers to the extent to which rules, policies, and procedures govern the behavior of employees in an organization.

Answer 7

formalization

Question 8

Work groups that conduct the major business of an organization.

Answer 8

line units

Question 9

Work groups that assist line units by providing specialized services, such as HR.

Answer 9

staff units

Question 10

Organizational structure in which functional departments are grouped under major product divisions.

Answer 10

product structure

Question 11

Organizational structure that combines departmentalization by division and function to gain the benefits of both; results in some employees reporting to two managers rather than one, with neither manager assuming a superior role.

Answer 11

matrix structure

Question 12

organizational structure in which geographic regions define the organizational chart

Answer 12

geographic structure

Question 13

Use of information from past and present to predict future conditions.

Answer 13

judgmental forecasts

Question 14

Situation in which an organization shares responsibility and liability for its alternative workers with an alternative staffing supplier; also known as joint employment.

Answer 14

co-employment

Question 15

Agreement that requires specific contractors to accept certain conditions in project contracts, such as paying a fair wage and contributing to health insurance, pension, and training funds.

Answer 15

project labor agreement (PLA)

Question 16

various forms of collective employee actions taken to protest work conditions or employer actions

Answer 16

industrial actions

Question 17

Refusal by workers to work; also refusal by workers to leave their workstations, making it impossible for the employer to use replacement workers.

Answer 17

sit-down strike

Question 18

action taken in support of another union that is striking the employer

Answer 18

sympathy strike

Question 19

work stoppages at union contract operations that have not been sanctioned by the union

Answer 19

wildcat strike

Question 20

attempt by a union to influence an employer by putting pressure on another employer, ex.) a supplier

Answer 20

secondary action

Question 21

situation in which workers slow processes by performing tasks exactly to specifications or according to job or task descriptions

Answer 21

work-to-rule

Question 22

Style of computing in which scalable IT-enabled capabilities are delivered as a service using Internet technologies.

Answer 22

cloud computing