Telephoning in business

Question 1

Introducing yourself:

Answer 1

May/Can I speak with Sara Smith?
Hello, this is narges Jafari calling for Sara Smith.
Hi Sara, it’s Narges calling.
Good afternoon, Sara. This is Narges Jafari from Kafka academy calling.

Question 2

When you don’t understand the caller:

Answer 2

Could you repeat that, please?
I’m sorry, I didn’t catch what you just said.
Can you speak a little more slowly, please?
Can you speak up, please?

Question 3

For calls to your direct line, when the person asks for you by name: - Speaking.

Answer 3

(caller says: “Is Narges there?” and I reply: “Speaking”).

Question 4

For calls to your direct line, when the person asks for you by name:- This is she / this is he.

Answer 4

(caller says: “Is Narges in?” and I reply “This is she”).

Question 5

Clarifying what your caller says

Answer 5

Can you spell that for me, please?
How do you spell your last name?
And that company name again was, JAQ Industries?
Let me repeat your information to make sure I got it right.

Question 6

Ending a conversation

Answer 6

It’s been great talking with you. I’ve got a meeting now so I better run.
Thanks for calling. I’ll speak to you again soon.
I’ve got another call coming in. Good talking to you.
Let’s touch base on this again in a few days.