telepass

Question 1

main issue

Answer 1

should they go into their insurance or stay with their telepass

Question 2

company overview

Answer 2

introduced in. 1990 to streamline traffic during the World Cup in Italy
was a tolling service
owned by the Atlantic group
OBU unit
Italys oldest fintech

Question 3

telepasspay

Answer 3

broad mobility platform offering wider services: fuel payments, bike sharing, parking, train tickets

Question 4

economics

Answer 4

emerging mobility services industries
italy is among eu most expensive highway system covid 19 increased electronic payments and decreased usage of mobility services

Question 5

demographics

Answer 5

multi model future and shifting mobility preferences
tech savvy younger population is more inclined to use digital platforms

Question 6

political and legal

Answer 6

compliance reqyiremmts impacting data use and digital ppayemts
gvt incentives for digital payments

Question 7

sociocultural

Answer 7

traditional cash transaction culture –> italeins perffered cash
conservative approach to banking

Question 8

technological

Answer 8

adoption of digital platforms and data driven services
rise of mobility as a service

Question 9

porters

Answer 9

buyers: consumers have some leverage due to the availabiluy of substitute s, less likely to switch once integrated into telepass ecosystem , tele offers very competitive pricing and high convenience which is valued by consumers
suppliers: depends on cloud service provider like google cloud and mobility tech partners, partnerships arent exclusive but important, also depends on highway operators
new entrants: high capital costs regulatory compliance, robust ecosystem are entry barriers, have to create relationships with governing bodies, new entrants can come in and disrupt
subs: cash, other digital payment, pricing power on telepass which may limit telepass ability to charge premiums for their convenient service offerings
rivarly: many competitors, fragmented market with low switching costs and cultural resistance to change

Question 10

industry size

Answer 10

the industry is the mobility and fintech industry that includes toll oayennets
annual transact volume of 7bn for telepass
digital payments segment in Italy was worth 270 bn in 2019

Question 11

industry growth

Answer 11

substantial growth potential
tele revenues grew by 76% from 2019-2020
increasing urban mobility, preference for shared services and gvt incentives for digital payments drive grwth

Question 12

trends

Answer 12

rise of multimodal trasnpoation, car sharing
slow but growing adoption of digital payments
data driven personalization in services
post covid mobility shifts
regulatory pressures favouring transparency and consumer rights

Question 13

opportunities

Answer 13

expanding into multimodal mobility services
growing insurance
leveraging data analytics for personalized services
emerging tech
sustainability
expanding to europe

Question 14

threats

Answer 14

regulatory risks and compliance costs
intense competition
cultural resistance to digital payments
tech avdnacennts

Question 15

strengths

Answer 15

strong brand recognition and reputation
pricing power and cost advantage
technological leadership
unique and diversified offerings
uniform and convenient platform

Question 16

weaknesses

Answer 16

dependence on tolling revenues
customer perception
technological knowledge gap
high investment rewuirennts for new services

Question 17

finance

Answer 17

processed 7 bn in annual transactions
24% revenue growth

Question 18

Hr

Answer 18

hired cerveillin (15 years of data analytics experience)
diversified employment

Question 19

information systems

Answer 19

relies on DSRC tech and It systems to manage operations
enhances efficiency

Question 20

distribution

Answer 20

direct dis of OBU devices
partners with toll operators to ensure service availability across various segments

Question 21

operations

Answer 21

uses OBU devices for high transaction success rate
expanded operations

Question 22

supply chain amangeemt

Answer 22

focus on partnerships with toll operators and mobility service providers
collaborates with cloud providers

Question 23

marketing and slaes

Answer 23

promotes itself as a convenient mobility service that saves customers time and money

Question 24

follow up services

Answer 24

high emphasis on customer satisfaction

Question 25

sources of competitive advantages

Answer 25

data utilization strategy
innovate tech and ecosystem
brand recognition and trust
market domince
costkeadership
diversification revenue and growth

Question 26

challenges

Answer 26

revenue is highly dependent on tolling services
customer brand perception as tolling only provider
financial strain from expansion and acquisitions

Question 27

current strategy

Answer 27

invest in tech:
- moved to the cloud to store data
- not data driven company
- had t figure put what data to collect
investing in people
- hired and patterned with industry experts, found ne hires who were skilled in data sincere, adjusted hiring practices,
investing in processes
- going more data driven –> everything used to be done manually through excel
invested 200 mm in tech [eople nd processes

Question 28

business level

Answer 28

cost leadership: come-give pricing, transaction fee is a lot cheaper
duffereination: integrated mobility system, easy to use platform, focuses on customer engamenet and retention

Question 29

cooperative strategy

Answer 29

grown through m and and partners
moved into new mobility categories
introduced existing services into nee cities
bought new merchants
partner with zig zag an italein company that has scooters

Question 30

zig zag

Answer 30

allows telepass to broaden its range of mobility services
can offer more diverse and sustainable trasnporatopn options

Question 31

m and a strategy

Answer 31

acquired a 70% stake in wash out which performs eco friendly car washing and it was a preservation strategy
bought 75% equity stake in infoblu, a mobility tech company which was also preservation
acquired urbi which was a car cycle scooter platform which was also [reservatin

Question 32

why do the m and a

Answer 32

wash out: allowed telepass to offer more services and keep subscribers nebgaed, increase speed to market
infobluL combined infolbu real time traffic into and data analytics , more expertise
urbi: allowed teelpass to diversify its mobility service portfolio

Question 33

corporate level

Answer 33

has telepass pay and insurance brokerage
21% revenue was from non tolling services

Question 34

telepass pay

Answer 34

launched in 2017
customers could pay for various mobility services
horizontal integration and multipoint

Question 35

insurance

Answer 35

existing telepass memebrs used
sperate company
cheaper
hpriztponal and multipont