Technology

Question 1

ICT

Answer 1

Information and communications technology: The computing and communications systems an organisation might use to exchange information with stakeholders.

Question 2

Intranets

Answer 2

Communication networks which can only be accessed by a business’ employees

Question 3

Extranets

Answer 3

Communication networks that can be accessed by other organisations such as suppliers or government.

Question 4

How ICT can benefit a business (location)

Answer 4

The use of a business’ ICT systems can allow them to operate in many different locations. People can work from home and overseas call centres can be used to reduce labour costs.

Question 5

Cloud computing

Answer 5

General term for the delivery of specialist computing services such as the storage of very large amounts of data provided by businesses using the internet.

Question 6

How can ICT benefit a business (collecting, storing and analysing information)

Answer 6

Users data can be used to target customers with appropriate goods and services as well as improving a business’ services.

Question 7

E-commerce

Answer 7

The act of buying and selling products using an electronic system such as the internet.

Question 8

How technology impacts a business

Answer 8

Firms need to keep up with technological progress or they’ll fall behind competitors. For example: resturants which don’t have the option to book online will lose popularity. Keeping up with technology requires time and money to install technology and train staff how to use it, however increases in productivity outweigh the initial costs.

Question 9

Types of E-commerce

Answer 9

Online advertising, auctions, online bookings, online purchases, online shopping, websites, mobile apps, electronic payments, internet banking and social networks.

Question 10

Online advertising

Answer 10

Promoting products or services through the internet to expand the customer base

Question 11

Online auctions

Answer 11

Allows customers to access the auction at all times and place bids over longer periods of time.

Question 12

Online bookings

Answer 12

Allows a business to organise it’s bookings online and makes it easier for customers to make bookings

Question 13

Online purchases

Answer 13

Allows a business to make purchases and sell products more efficiently as there’s no need for a physical interaction or store.

Question 14

Online shopping

Answer 14

Allows customers to reach a business at any time from anywhere, increasing sales and removes the need for a physical store

Question 15

Websites

Answer 15

A platform for a busines to sell products and services and to give information about the business

Question 16

Mobile apps

Answer 16

Gives a business a presence on customers’ mobile devices and can be used for selling products/services, giving information and promoting deals.

Question 17

Electronic payments

Answer 17

Means customers don’t need to be carrying cash to make a purchase at a physical store.

Question 18

Internet banking

Answer 18

Allows banks to constantly reach customers and means a business can manage it’s finances more easily

Question 19

M-commerce

Answer 19

The act of buying and selling via mobile devices.

Question 20

Mobile phone calls

Answer 20

Allows a business to communicate with customers and other and other stakeholders from any distance.

Question 21

Email

Answer 21

Can be used to push products to customers and communicate withother stakeholders

Question 22

Text

Answer 22

Quick simple communication within a business

Question 23

Video conference

Answer 23

Used to communicate within a business amoungst different locations

Question 24

Social media

Answer 24

Can be used to advertise products or give information to customers, and it’s free.

Question 25

Software robots

Answer 25

Pieces of software which can learn and carry out some functions normally executed by human workers. Reduces labour costs and works longer hours than humans but will have it’s initial expences.