Technical Proficiency Qs

Question 1

1. What expert knowledge did you need in your current/most recent role?
   Please provide specific detail:

Answer 1

• Excel – manipulate / analyse data for terms discounts & 4 eyes
• Calms- finding variants, making quotable, loading terms
• Terms T&Cs knowledge
• Up to date brand knowledge (CFO vehicles)
• Knowledge of current processes to be able to review and produce procedures

Question 2

2. Can you describe a specific task or project where you have applied your technical expertise?

Answer 2

4 eye of terms, finding exactly what was wrong:
* Model years carry over
* Brand terminology
* NVQ Terms folder
* POS folder
* CFO on whiteboard
* Reading PDF for exclusions
* Procedures
* Presenting findings, backed up with explanations
* Searching handovers?
* Searching our emails for relevant procedure updates sent to the team
* Identifying HOW errors were made when creating terms

Question 3

3. How do you keep yourself up-to-date in your area/s of knowledge?

Answer 3

• Overviews with other teams:
• RV, Purchasing, Fleet
• Handovers
• R&C huddle, ask questions
• Whiteboard
• Contact within team
• Meetings
• LinkedIn Learning

Question 4

4. How will you apply your technical knowledge in this role?

Answer 4

• Learning software systems > learn new QA & testing systems, plus current VW software user
• Creating & loading terms (accurate data management) > creating & executing test cases
• VRB & Dealer Disc (Attention to detail) > QA testing
• Checking terms PDFs (details, signed, correct) > Validation (doing the right job)
• 4 eye checks on terms > Verification (doing the job right) & Defect Reports
• Investigating root causes of errors > QA testing
• Process improvement (kitchen spreadsheet)