Technical article - Information systems

Question 1

What is the difference between an internet and intranet?

Answer 1

Internet is a global network of computers connected with an IP address

Intranet is a subset of the internet that is blocked off from the public

Question 2

What is a network

Answer 2

A group of computer systems that communicate by physical or wireless connections

Question 3

What is wireless technology

Answer 3

Communication without cables

Question 4

What are the five IS categories?

Answer 4

• Transnational processing system (TPS)
• Management information systems (MIS)
• Executive information systems (EIS)
• Enterprise resource planning systems (ERPS)
• Customer relationship management software (CRMS)

Question 5

What IS is described below?

These are systems used by operational staff to capture data and make processes more efficient, improving the accuracy and timeliness of information. Data will primarily be high frequency and short term.

Answer 5

Transnational processing system

Question 6

What IS is described below?

software that helps companies by centralising customer communications, purchasing history, sales leads and more into one database. This helps a company’s sales team become more productive, improve communication, automation of processes, and measure sales performance.

Answer 6

Customer Relationship Management Software (CRMS)

Question 7

What IS is described below?

These are systems used for structured decision-making that help managers analyse performance and control the business.

Answer 7

Management information systems

Question 8

What IS is described below?

These are systems that help senior managers analyse organisational performance, see trends, and make decisions with a highly summarised picture of the business

Answer 8

Executive information systems

Question 9

What IS is described below?

This term describes a system where many diverse business functions of an enterprise, such as human resources (HR), sales, production and supply chain, are integrated under one database system. SAP is an example of such software.

Answer 9

Enterprise Resource Planning Systems (ERPS)

Question 10

What are the sources of information

Answer 10

Internal

External

Question 11

What are physical controls?

Answer 11

Locked doors, ID’s

Question 12

What are logical controls?

Answer 12

Passwords

Access rights

Question 13

What are administrative controls?

Answer 13

• IT training
• Procedures
• Discipline policies

Question 14

What are anti-virus controls?

Answer 14

Software designed to prevent, detect, and remove viruses.

Question 15

What is a firewall control?

Answer 15

A type of control that prevents access to a computer or computer network

Question 16

What is a Validation control?

Answer 16

These are two examples of validation—the first control forces you to enter a valid date, and the second ensures you don’t leave the field blank.

Question 17

What is an encryption control?

Answer 17

Data encoded so its difficult to decode. Prevents unauthorized access if it falls into the wrong hands

Question 18

What is an dial back security control?

Answer 18

Like a callback at work

Question 19

What is an confidentiality agreement control?

Answer 19

Spells out responsibilities of employees in keeping data private.