Teams chapter 11

Question 1

What are the five general team types?

Answer 1

Work teams, management teams, parallel teams, project teams, action teams.

Question 2

What is the purpose of work teams?

Answer 2

To produce goods or provide services; lifespan is long, involvement is high.

Question 3

What defines management teams?

Answer 3

Integrates activities across business functions; lifespan is long, involvement is moderate.

Question 4

What are parallel teams?

Answer 4

Temporary teams that provide recommendations and resolve issues.

Question 5

What are project teams?

Answer 5

Teams that produce a one-time output such as a product, plan, or design; lifespan and involvement vary.

Question 6

What are action teams?

Answer 6

Teams for complex tasks requiring high interdependence, e.g., surgical teams or sports teams.

Question 7

Define task interdependence.

Answer 7

The degree to which team members rely on each other to complete tasks.

Question 8

What is pooled interdependence?

Answer 8

The lowest interdependence; team members work independently.

Question 9

What is sequential interdependence?

Answer 9

Tasks are performed in a set sequence, requiring moderate interdependence.

Question 10

Define goal interdependence.

Answer 10

The degree to which team members share a common goal.

Question 11

What is process gain?

Answer 11

The synergy where team output is greater than the sum of individual capabilities.

Question 12

What is process loss?

Answer 12

Team output is reduced due to coordination or motivational losses.

Question 13

What are common types of process loss?

Answer 13

Production blocking, motivational loss, and social loafing.

Question 14

What is transition process in teamwork?

Answer 14

Preparation activities like mission analysis, strategy formulation, and goal specification.

Question 15

What are action processes in teamwork?

Answer 15

Activities during taskwork, e.g., monitoring progress and helping behavior.

Question 16

Define interpersonal processes in teams.

Answer 16

Processes related to managing team relationships, e.g., conflict management and motivation building.

Question 17

What are the stages of team development?

Answer 17

Forming, Storming, Norming, Performing, Adjourning.

Question 18

What is the punctuated equilibrium model?

Answer 18

Teams often reassess strategies at a midpoint, leading to process revision.

Question 19

What is transactive memory?

Answer 19

A shared system of knowledge among team members about ‘who knows what’.

Question 20

What is team cohesion?

Answer 20

The emotional attachment and unity within a team.

Question 21

What is team potency?

Answer 21

The collective belief in the team’s ability to succeed.

Question 22

What are surface-level diversity and deep-level diversity?

Answer 22

Surface-level: Observable differences (e.g., age). Deep-level: Differences in values and beliefs.

Question 23

What are the three levels of cross-training?

Answer 23

Personal clarification, positional modeling, positional rotation.

Question 24

Define social loafing.

Answer 24

A process loss where team members reduce effort, relying on others to carry the load.

Question 25

What is the value in diversity problem-solving approach?

Answer 25

Diversity brings different perspectives, leading to novel solutions.

Question 26

What is the similarity-attraction approach?

Answer 26

Team members are more comfortable with similar individuals, which can limit diversity.

Question 27

What is team process training?

Answer 27

Training to improve team functioning through methods like action learning.

Question 28

What are the benefits of team building?

Answer 28

Improves cohesion, role clarification, and communication among team members.

Question 29

What are taskwork processes?

Answer 29

Activities directly related to completing the team’s task, e.g., decision-making.

Question 30

What are teamwork processes?

Answer 30

Interpersonal activities that facilitate task completion but don’t involve the task itself.

Question 31

List exam preparation questions on teams.

Answer 31

1. Describe team types and their defining characteristics. 2. Explain process gain vs. process loss. 3. Compare taskwork and teamwork processes.