Teams chapter 11 Flashcards
What are the five general team types?
Work teams, management teams, parallel teams, project teams, action teams.
What is the purpose of “work” teams?
To produce goods or provide services; lifespan is long, involvement is high.
What defines management teams?
Integrates activities across business functions; lifespan is long, involvement is moderate.
What are parallel teams?
Temporary teams that provide recommendations and resolve issues.
What are project teams?
Teams that produce a one-time output such as a product, plan, or design; lifespan and involvement vary.
What are action teams?
Teams for complex tasks requiring high interdependence, e.g., surgical teams or sports teams.
Define task interdependence.
The degree to which team members rely on each other to complete tasks.
What is pooled interdependence?
The lowest interdependence; team members work independently.
What is sequential interdependence?
Tasks are performed in a set sequence, requiring moderate interdependence.
Define goal interdependence.
The degree to which team members share a common goal.
What is process gain?
The synergy where team output is greater than the sum of individual capabilities.
What is process loss?
Team output is reduced due to coordination or motivational losses.
What are common types of process loss?
Production blocking, motivational loss, and social loafing.
What is transition process in teamwork?
Preparation activities like mission analysis, strategy formulation, and goal specification.
What are action processes in teamwork?
Activities during taskwork, e.g., monitoring progress and helping behavior.
Define interpersonal processes in teams.
Processes related to managing team relationships, e.g., conflict management and motivation building.
What are the stages of team development?
Forming, Storming, Norming, Performing, Adjourning.
What is the punctuated equilibrium model?
Teams often reassess strategies at a midpoint, leading to process revision.
What is transactive memory?
A shared system of knowledge among team members about ‘who knows what’.
What is team cohesion?
The emotional attachment and unity within a team.
What is team potency?
The collective belief in the team’s ability to succeed.
What are surface-level diversity and deep-level diversity?
Surface-level: Observable differences (e.g., age). Deep-level: Differences in values and beliefs.
What are the three levels of cross-training?
Personal clarification, positional modeling, positional rotation.
Define social loafing.
A process loss where team members reduce effort, relying on others to carry the load.
What is the value in diversity problem-solving approach?
Diversity brings different perspectives, leading to novel solutions.
What is the similarity-attraction approach?
Team members are more comfortable with similar individuals, which can limit diversity.
What is team process training?
Training to improve team functioning through methods like action learning.
What are the benefits of team building?
Improves cohesion, role clarification, and communication among team members.
What are taskwork processes?
Activities directly related to completing the team’s task, e.g., decision-making.
What are teamwork processes?
Interpersonal activities that facilitate task completion but don’t involve the task itself.
List exam preparation questions on teams.
- Describe team types and their defining characteristics. 2. Explain process gain vs. process loss. 3. Compare taskwork and teamwork processes.
