culture ob Flashcards
What is organizational culture?
Shared social knowledge about rules, norms, and values shaping employee behavior.
What are the three components of culture?
Observable artifacts, espoused values, basic underlying assumptions.
What are observable artifacts?
Manifestations of culture employees can see or talk about, like symbols and rituals.
What are espoused values?
Explicitly stated beliefs and philosophies, like mission statements.
What are basic underlying assumptions?
Deep-seated beliefs that unconsciously guide behavior.
What are the four general types of culture?
Fragmented, mercenary, networked, communal.
Describe a fragmented culture.
Low sociability, low solidarity; employees are disconnected.
What is a networked culture?
High sociability, low solidarity; friendly but independent employees.
What is a communal culture?
High sociability, high solidarity; friendly and unified employees.
What is a customer service culture?
Focuses on service quality to improve customer satisfaction.
What is a safety culture?
Prioritizes employee safety and accident prevention.
What is a sustainability culture?
Emphasizes environmental responsibility and resource conservation.
What is a creativity culture?
Encourages innovation and freedom for new ideas.
What defines a strong culture?
High consensus and intensity among employees about norms.
What are the pros of a strong culture?
Differentiates the organization and stabilizes the workplace.
What are the cons of a strong culture?
Limits diversity and makes adapting to change difficult.
What is ASA?
Attraction–Selection–Attrition; aligns employees’ personalities with organizational culture.
What are the stages of socialization?
Anticipatory, encounter, understanding & adaptation.
What happens during the anticipatory stage?
Potential employees form expectations about the organization.
What is reality shock?
Mismatch between anticipatory expectations and encounter realities.
How can organizations prevent reality shock?
Through onboarding, mentoring, and effective communication.
What are the three stages of culture change?
Unfreezing, change initiative, refreezing.
What is unfreezing?
Recognizing the need for change.
What is refreezing?
Stabilizing new norms and values.
What is person–organization fit?
Alignment between an employee’s values and organizational culture.
How does fit affect commitment?
Stronger fit increases emotional attachment to the organization.
How does fit affect performance?
Increases citizenship behaviors more than task performance.
Define organizational culture and its components.
Culture shapes employee behavior via artifacts, values, and assumptions.
Compare fragmented and communal cultures.
Fragmented: disconnected; Communal: friendly and unified.
What are the three stages of socialization?
Anticipatory, encounter, understanding & adaptation.
How does ASA maintain culture?
Aligns employee personalities through attraction, selection, and attrition.
What are the steps in culture change?
Unfreezing, change initiative, refreezing.
