culture ob

Question 1

What is organizational culture?

Answer 1

Shared social knowledge about rules, norms, and values shaping employee behavior.

Question 2

What are the three components of culture?

Answer 2

Observable artifacts, espoused values, basic underlying assumptions.

Question 3

What are observable artifacts?

Answer 3

Manifestations of culture employees can see or talk about, like symbols and rituals.

Question 4

What are espoused values?

Answer 4

Explicitly stated beliefs and philosophies, like mission statements.

Question 5

What are basic underlying assumptions?

Answer 5

Deep-seated beliefs that unconsciously guide behavior.

Question 6

What are the four general types of culture?

Answer 6

Fragmented, mercenary, networked, communal.

Question 7

Describe a fragmented culture.

Answer 7

Low sociability, low solidarity; employees are disconnected.

Question 8

What is a networked culture?

Answer 8

High sociability, low solidarity; friendly but independent employees.

Question 9

What is a communal culture?

Answer 9

High sociability, high solidarity; friendly and unified employees.

Question 10

What is a customer service culture?

Answer 10

Focuses on service quality to improve customer satisfaction.

Question 11

What is a safety culture?

Answer 11

Prioritizes employee safety and accident prevention.

Question 12

What is a sustainability culture?

Answer 12

Emphasizes environmental responsibility and resource conservation.

Question 13

What is a creativity culture?

Answer 13

Encourages innovation and freedom for new ideas.

Question 14

What defines a strong culture?

Answer 14

High consensus and intensity among employees about norms.

Question 15

What are the pros of a strong culture?

Answer 15

Differentiates the organization and stabilizes the workplace.

Question 16

What are the cons of a strong culture?

Answer 16

Limits diversity and makes adapting to change difficult.

Question 17

What is ASA?

Answer 17

Attraction–Selection–Attrition; aligns employees’ personalities with organizational culture.

Question 18

What are the stages of socialization?

Answer 18

Anticipatory, encounter, understanding & adaptation.

Question 19

What happens during the anticipatory stage?

Answer 19

Potential employees form expectations about the organization.

Question 20

What is reality shock?

Answer 20

Mismatch between anticipatory expectations and encounter realities.

Question 21

How can organizations prevent reality shock?

Answer 21

Through onboarding, mentoring, and effective communication.

Question 22

What are the three stages of culture change?

Answer 22

Unfreezing, change initiative, refreezing.

Question 23

What is unfreezing?

Answer 23

Recognizing the need for change.

Question 24

What is refreezing?

Answer 24

Stabilizing new norms and values.

Question 25

What is person–organization fit?

Answer 25

Alignment between an employee’s values and organizational culture.

Question 26

How does fit affect commitment?

Answer 26

Stronger fit increases emotional attachment to the organization.

Question 27

How does fit affect performance?

Answer 27

Increases citizenship behaviors more than task performance.

Question 28

Define organizational culture and its components.

Answer 28

Culture shapes employee behavior via artifacts, values, and assumptions.

Question 29

Compare fragmented and communal cultures.

Answer 29

Fragmented: disconnected; Communal: friendly and unified.

Question 30

What are the three stages of socialization?

Answer 30

Anticipatory, encounter, understanding & adaptation.

Question 31

How does ASA maintain culture?

Answer 31

Aligns employee personalities through attraction, selection, and attrition.

Question 32

What are the steps in culture change?

Answer 32

Unfreezing, change initiative, refreezing.