Team Skills Workshop Flashcards
Who invented the 9+1 model and what is it?
Paul Dobson & Andrienne Rosen
The Characteristics of a High Performing Team
What’s the timeline(/phases) of group development?
And who is the authors?
Tuckman & Jensen
Forming, Storming, Norming and Performing
What are the key areas of working together in a constructive way?
1) Actively listen
2) Comment Constructively
3) Work Collaboratively
What are the Leadership Styles?
And who are the authors?
Autocratic vs. Collaborative
-> and Consultative in between
Tannenbaum & Schmidt
Explain Blake and Mouton’s Leadership Grid
1) What are the two dimensions?
2) And what are the max/min scores on each dimension?
3) What are the 4 kind of management(/managers)?
1) Concern for People (Concideration) & Concern for Production (Structure)
2) 1/9
3)
1,1: Impoverished Management
1,9: Country Club Management
9,1: Authority Compliance
9,9: Team Management
Name the techniqiue we learned to manage conflict in groups
NGT (Nominal Group Technique)
Is this an example of non-assertive, constructive assertive or aggressive:
1) Your secretary is arranging your diary for the day. She asks you “What time will you be back in the office?”. You say: “Haven’t a clue”
Non-assertive
Is this an example of non-assertive, constructive assertive or aggressive:
1) A member of staff interrupts you when you are making an important call to a supplier. You say: “I’d like to finish this phone call, then I’ll be happy to answer your question”.
Constructive assertive
Is this an example of non-assertive, constructive assertive or aggressive:
1) A member of staff tells you she wants to take responsibility for the sales enquiries. You say: “What on earth for? You know jolly well you are struggling to keep up with the filing - without doing extra work”.
Aggressive
Who the authors of “xxxxx” Leadership Grid
Blake and Mouton’s
