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MGT 410 > Team processes and communication > Flashcards

Team processes and communication Flashcards

1
Q

Team processes

A

Reflects the different types of activities and interactions that occur within teams and contribute to their ultimate end goals

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2
Q

T/F team characteristics (member diversity, task interdependence, team size) affect team processes

A

True

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3
Q

T/F Team processes have a strong impact on team effectiveness

A

True

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4
Q

Process gain

A

Getting more from the team than you would expect according to capabilities of its individual members

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5
Q

Process loss

A

Getting less from the team than you would expect based on capabilities of individual members

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6
Q

Cause of process loss

A

Coordination loss and motivational loss

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7
Q

Coordination loss

A

Effort spent coordinating/integrating team member roles detracts from task-related work (production blocking - delays caused by team members not finishing their part of task)

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8
Q

Motivational loss

A

Workers don’t work as hard as they would working alone (social loafing - relying on others on team to complete the team task)

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9
Q

Taskwork processes

A

Creative behavior, decision making, boundary spanning

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10
Q

Creative behavior

A

Sharp focus, playful rules, stretch your brain, get physical. DONT let boss speak first, limit silly stuff, only include experts, and force everyone to have a turn

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11
Q

Decision making

A

Decision informity - do members possess adequate information about their own task responsibilities
Staff validity - Degree to which members make good recommendations to the leader
Hierarchical sensitivity - Reflects degree to which leader effectively weighs the recommendations of members

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12
Q

Decision Informity

A

Reflect whether members possess adequate information about their own task responsibilities

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13
Q

Staff validity

A

Refers to the degree to which members make good recommendations to the leader

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14
Q

Hierarchical sensitivity

A

Reflects the degree to which the leader effectively weighs the recommendations of the members

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15
Q

Boundary spanning

A

Ambassador activities - Communications that are intended to protect the team, persuade others to support team, or obtain important resources for the team tasks
Task coordinator - Communications intended to coordinate task-related issues w/ people or groups in other functional areas
Scout activities - Things team members do to obtain information about technology, competitors, or broader marketplace

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16
Q

Transition processes

A

Mission analysis, strategy formulation, goal specification

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17
Q

Mission analysis

A

Analysis of team’s task, the challenges facing the team, resources available for completing the team’s work

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18
Q

Strategy formulation

A

Development of courses of action and contingency plans, and adapting those plans in light of changes that occur in the team’s environment

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19
Q

Goal specification

A

Development and prioritization of goals related to the team’s mission and strategy

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20
Q

Action Processes

A

Monitoring progress towards goals, systems monitoring, helping behavior, coordination

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21
Q

Interpersonal Processes

A

Motivation and confidence building refers to things team members do or say that affect the degree to which members are motivated to work hard on the task
-Conflict management involves activities that the team uses to manage conflicts that arise in the course of its work

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22
Q

Relationship conflict

A

Personal disagreements based on personality and values

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23
Q

Task Conflict

A

Disagreements related to task. Can be proactive if members are free to express themselves without fear of reprisals and if group uses effective conflict management processes

24
Q

Chain of communication

A

Information, sender, encoding, message, decoding, receiver, understanding (noise impacts all of it)

25
Q

Communicator issues

A

Competence or emotional intelligence

26
Q

Noise

A

Interference with the message being transmitted

27
Q

Information richness

A

Amount and depth of information transmitted. Face to face has most richness due to body language cues and feedback

28
Q

Network structures

A

all channels, circle, Y, wheel

29
Q

What network channel has highest effectiveness in complex tasks?

A

All channels

30
Q

Team states

A

Cohesion, potency, mental models, transactive memory

31
Q

Cohesion

A

Members of teams develop strong emotional bonds to other members of their team and to the team itself

32
Q

Groupthink

A

Happens in highly cohesive teams when members may try to maintain harmony by striving toward consensus on issues without ever offering, seeking, or seriously considering alternate viewpoints and perspectives.

33
Q

Potency

A

Refers to the degree to which members believe that the team can be effective across a variety of situations and tasks

34
Q

Transition processes

A

Mission analysis, strategy formulation, goal specification

35
Q

Mission analysis

A

Analysis of the team’s task, challenges that face the team, resources available for completing the team’s work

36
Q

Strategy formulation

A

Refers to the development of courses of action and contingency plans, adapting those plans in light of changes that occur in team’s environment

37
Q

Goal specification

A

Development and prioritization of goals related to team’s mission and strategy

38
Q

Action processes

A

Monitoring progress toward goals, systems monitoring, helping behavior, coordination

39
Q

Interpersonal processes

A

Motivating and confidence building refers to things that team members do or say that affect the degree to which members are motivated to work hard on a task

40
Q

Conflict management

A

Activities that the team uses to manage conflicts that arise in the course of its work

41
Q

Relationship conflict

A

Personal disagreements based on personality and values

42
Q

Task conflict

A

Disagreements relating to task. Can be proactive if members feel free to express views with our of reprisals and if group uses effective conflict management processes

43
Q

Team communication processes

A

Information, sender, encoding, message, decoding, receiver, understanding

44
Q

Communicator issues

A

Competence, emotional intelligence

45
Q

Noise

A

Interference with the message being transmitted

46
Q

Information richness

A

Amount and depth of information transmitted

47
Q

Network Structure

A

All channels, circle, Y, wheel

48
Q

What network structure is most effective for simple tasks

A

Wheel

49
Q

What network structure is most effective for complex tasks

A

All channel

50
Q

Team states

A

Cohesion, potency, mental models, transactive memory

51
Q

Cohesion

A

Members of teams develop strong emotional bonds to other members of their team and to team itself

52
Q

Groupthink

A

Highly cohesive teams when members may try to maintain harmony by striving towards consensus without considering alternative viewpoints

53
Q

Potency

A

Refers to the degree to which members believe that the team can be effective across a variety of situations and tasks

54
Q

Mental models

A

Level of common understanding among all team members with regard to important aspects of the team and its task

55
Q

Transactive memory

A

How specialized knowledge is distributed among members in a manner that results in an effective system of memory for the team. Needs to involve EVERY team member. Memory systems are more complex than members who comprise them

MGT 410 (5 decks)

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