Task A: human behavior and communication Flashcards
1
Q
Maslows
A
Physiological Security Belonging Esteem Cognitive Self actualization
2
Q
Defense mechanisms
A
D denial
R repression
D displacement
R rationalization
F fantasy
C compensation
P projection
R reaction formation
3
Q
Abnormal reactions to stress
A
P painstaking self-control
R rapid change in emotions
E extreme over cooperation
S severe anger
I inappropriate laughter
M marked change in mood
4
Q
Basic elements of communication
A
S source
S symbol
R receiver
5
Q
Barriers of affective communication
A
C confusion between the symbol and what is being symbolized
O overuse of abstractions
I interference
L lack of common experience
6
Q
Developing communication skills
A
L listening I instructional communication Q questioning I instructional enhancement R role-playing
7
Q
Human behavior
A
An attempt to satisfy needs
8
Q
Normal anxiety
A
Respond rapidly and exact but with in the limits of training