Task A: human behavior and communication Flashcards

1
Q

Maslows

A
Physiological 
Security 
Belonging 
Esteem 
Cognitive 
Self actualization
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2
Q

Defense mechanisms

A

D denial
R repression

D displacement
R rationalization

F fantasy

C compensation
P projection
R reaction formation

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3
Q

Abnormal reactions to stress

A

P painstaking self-control
R rapid change in emotions
E extreme over cooperation

S severe anger
I inappropriate laughter
M marked change in mood

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4
Q

Basic elements of communication

A

S source
S symbol
R receiver

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5
Q

Barriers of affective communication

A

C confusion between the symbol and what is being symbolized

O overuse of abstractions

I interference

L lack of common experience

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6
Q

Developing communication skills

A
L listening 
I instructional communication 
Q questioning 
I instructional enhancement 
R role-playing
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7
Q

Human behavior

A

An attempt to satisfy needs

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8
Q

Normal anxiety

A

Respond rapidly and exact but with in the limits of training

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