Talent

Question 1

How do you develop people?

Answer 1

-Working with Jennifer to develop a training plan for new hires.
-Development plan I designed for Dana
-Check the plan for progress and discuss
-Read books - The Secret - Eat More Chicken Inspire More People
-Weekly one on ones - make it personal - playing Uno with Dana (Competitive)
-Share podcasts and videos
-Visit support center

Question 2

How do you staff the restaurant?

Answer 2

-Create raving Team Members
-Cast a wide net
- Snagajob
- Facebook
- Instagram
- Hiring cards in bags
- Exterior/interior signage
- Employee referral program
- Relationships with local schools and career fairs

Question 3

Talk about performance management.

Answer 3

• Praise in public, coach in private
• One on One conversations
• Clear growth opportunities
• ## Recognitions and write-ups

Question 4

How do you train people?

Answer 4

ESRC - Expectations, skills, resources, consequences
Onboarding and orientation
Team Captain (Certified trainer)
Ongoing coaching
Video communication

Question 5

How do you retain people?

Answer 5

• Culture of respect
• Clear growth and development plan
• Constant communication to align team
• Clear expectations with zero favoritism
• 90 day retention