Tactical Communications

Question 1

What is the HEAR principle?

Answer 1

H- Help
E- Empathise
A- Actively Listen
R- Rapport

Question 2

What are some of the things to consider when defusing and calming a situation? (4)

Answer 2

Pace - Try talking slower.
Volume- No raising your voice.
Pitch- Consider talking with a lower pitch.
Tone- Minimise counter-productive tones (sarcasm and such)

Question 3

What is the Effective Contact Framework? (6)

Answer 3

• Contact (Initial communication; can range from ‘Good afternoon!’ To ‘Police! Don’t Move!’)
• Authority (Establish your authority as a lawful entity, build rapport where you can)
• Topic (Introduce reason why you have contacted the person)
• Core dialogue (Gather information and all relevant legal and policy requirements for your contact)
• Outcome (Explain to the person what will occur as a result of the contact)
• Conclusion (End the conversation professionally)

Question 4

What are some Pre-attack indicators (7)?

Answer 4

1) Taking up a bladed (fighting) stance.
2) Rocking backwards and forwards.
3) Clenching Fists.
4) Shrugging Shoulders.
5) Hands rising above the waist.
6) Head dropping to protect the throat.
7) Breaking eye contact to target glance.

Question 5

What are some Behavioural Warning Signs (8)?

Answer 5

1) Direct prolonged eye contact.
2) Looking away.
3) Accelerated breathing.
4) Ground kicking.
5) Flaring of nostrils.
6) Baring/clenching of teeth as they talk.
7) Hands on hips.
8) Standing tall.

Question 6

When is the time to take action (use force)? (6)

Answer 6

1) Prevent continuation or repetition of the offence or the commission of a further offence.
2) Ensure offender’s appearance before the court.
3) Preserve public order.
4) Ensure safety and welfare of public/police/offender.
5) Prevent person escaping from legal custody or aiding and abetting another person to escape from legal custody or avoid apprehension.
6) In situations where it is obvious that further discussion is futile.

Question 7

What are the three elements of the Effective Contact Framework? (3)

Answer 7

Persuasion Process. (Attempting to get the subject to do what you would like)
Assisting Dialogue. (Promote further discussion ‘HEAR principle’)
Safety Dialogue. (Establishing safety for the police, public and subject)

Question 8

What are the benefits to avoiding conflict? (5)

Answer 8

• Safety (for Police, Offender and Public)
• Fewer injuries (for police and offenders)
• Fewer complaints
• Lower stress/ anxiety levels
• Improved professional image

Question 9

What are the stages of the Persuasion process? (4)

Answer 9

• Present the problem
• Present choices
• Verify
• Proceed