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CIS-HR Certification > System Architecture 30% > Flashcards

System Architecture 30% Flashcards

1
Q

What type of HR Document Templates can be created?

A

HTML document template
PDF document template
both create PDF files

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2
Q

What does the document type signify on a HR Document template?

A

either it filters out pdf/text document types or
it filters a list of documents so you can apply HR criteria to it

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3
Q

What does the 3 view of the HR Guided Setup module?

A

Category View - overview of configuration, the categories and associated tasks

Task View - details of config task, and controls to start, skip, mark as complete, unlock

Configuration View - configure through forms, lists & properties

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4
Q

What are the benefits of separate CoE tables?

A

Better metrics
Extra layer of security for HR organisation/data
HR agents gther right info base on the service

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5
Q

Important things to remember regarding non-english translation

A

Attachments are NOT translated
Menu items, button and labels are translated
Custom fields need to be manually added to appropriate translation tables

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6
Q

What table contains HR Escalations?

A

sn_hr_core_tier_definition

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7
Q

What information is configured under HR Administration > Properties?

A

General email address for HR requests

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8
Q

Which 8 applications are in the HR Application scope?

A

HR Core
HR Service Portal
HR Integrations
HR Lifecycle Events
HR Employee Relations
HR Data Migration
HR Employee Document Files
HR Virtual Agent Conversations

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9
Q

What method does the MatchingRuleProcessor API invoke?

A

processAndGetCandidates

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10
Q

What 4 items determine language selection for the user session?

A
  1. Language selection at login property
  2. No property set, language picker in system setting can be used
  3. Language setting in sys_user table
  4. System default language
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11
Q

How can an HR admin configure dashboards?

A

Add Content
Change Layout

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12
Q

Advanced Work Assignment (AWA) uses what criteria to automatically assign work to agents?

A

Availability
Capacity
Skills

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13
Q

What 2 policies does document management have?

A

Security policy (read, write, purge authorisation)
Retention policy (retention period after which time purge process kicks in)

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14
Q

What does a legal hold on a document do and where can it be applied?

A

Overrides purge/retention policy
Does not allow edit
Applies to document type or HR Profile

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15
Q

What is the minimum HR SKU purchase that includes Now Mobile?

A

HR Service Delivery Professional

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16
Q

When configuring a PDF document template, how does the system map form fields to ServiceNow fields?

A

Mapping field on PDF template mapping record

17
Q

What is the key factor in determining the implementation timeline?

A

Configuration Complexity

18
Q

What application is installed with HR scoped app: core plugin?

A

HR case management

19
Q

What does high on a survey scale definition mean?

A

It means a high score is good

20
Q

What has to be done to automatically move attachments from a HR case into the Document Respository?

A

Select the automatically move attachment box on the HR Service

21
Q

What is the purpose of the Owning Group field on the HR template?

A

They manage updates to the template

22
Q

What is the level of configuration complexity for a customer with a huge employee population, complex organisational structures, custom integrations and language translations?

A

DRASTIC

23
Q

When creating a PDF document template, where does the list of document revisions come from?

A

Managed Documents

24
Q

How can you preview a knowledge article with knowledge blocks?

A

By user and date (if published)
By user (if unpublished)
knowledge blocks have nothing to do with knowledge categories

25
Q

How many tables are used to store localisation content?

A

6 tables
- languages
- translated name/field
- message
- field label
- choice
- translated text

26
Q

How much text can expand of shrink when translated?

A

300

27
Q

When is caller tracking recommended?

A

During development only

28
Q

What is an engagement instance?

A

Is a non Production instance where the customer would need to pay

29
Q

How does ServiceNow defines HR maturity journey?

A

Managed Interactions -> Self Reliance -> Smart Services

30
Q

What is included with HRSD Enterprise version?

A

Learning Posts
Journey Accelerator
Universal request integration with MS teams

31
Q

What could be the cause of a task being locked in HR Guided setup?

A

They require a plugin to be activated first

32
Q

Which ServiceNow store application for HRSD may require Restricted Caller Access (RCA) approval when installing as new or upgrading?

A

Agent Workspace for HR Case and Knowledge Management

33
Q

What do you run to automate RCA approvals on upgrade?

A

Download the HR Agent WS bulk RCAs approval file from ServiceNow Store

34
Q

Which new section of the Agent Workspace can now be accessed as a separate tab from the contextual side panel?

A

Checklists

35
Q

What types of fields are supported when configuring the Autoresize property?

A

Multi-line text
HTML
Journal

36
Q

How does the “AI Search Country To Search Language” define outputs?

A
  1. Matches knowledge articles in those search languages defined for their country
  2. Matches knowledge articles in the language associated with their NOW platform session
37
Q

What are the key features of the Journey Designer Admin Console?

A
  1. Single intuitive experience, consolidates Lifecycle Events, Journey Accelerator, and Journey designer features
  2. Provides in-app enablement resources, help, and recommendations for delivering journeys.
38
Q

What action prevents document tasks from being cancelled automatically when the HR case is cancelled?

A

Deactivating 2 OOB business rules

39
Q

Which application can open the migrated dashboards in Platform Analytics Workspace?

A

Agent Workspace for HR Case Management

CIS-HR Certification (5 decks)

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