SYLLABUS MOD 5

Question 1

role of operation?

Answer 1

Strategic role—–> cost leadership, product differentiation
Interdependence
Goods and service in different industries—> customised goods, self service, standardised goods

Question 2

Influences of operation?

Answer 2

globalisation,
technology,
quality expectations,
cost-based competition,
government policies,
legal regulation,
environmental sustainability
CSR

Question 3

Operation process?

Answer 3

Input- transforming and transformed
Transformation process
- 4 v’s(variation in demand, volume, variety, visibility)
-taskdesign technology process layout
-sequencing and scheduling—–> critical path analysis and gantt chart
-monitoring, controlling, improving
Output- customer service and warranties

Question 4

operations strategies?

Answer 4

performance objectives
-quality,
-Speed
-dependability,
-flexibility,
-Customisation,
-cost
new product or service design and development
supply chain management – logistics, e-commerce, global sourcing
Outsourcing
Technology
**inventory management- **LIFO, FIFO,JIT
quality management- control, assurance, improvement
overcoming resistance to change
global factors –
global sourcing,
economies of scale,
scanning and learning,
research and development
Overcomming restistance to change