Sustainable Consumption Flashcards
Situation Self-Image
The role a consumer play at any one moment in time
Co-Consumers
Other individuals present in a consumer environment, who can influence a person’s consumption experience
Consumer Contamination
If another consumer touches a product in a retail context, this can lead individuals to more negatively evaluate the product
Time Poverty
Feeling that one has insufficient time to accomplish all desired activities
Flow time
Involvement flow state we become so absorbed in an activity that we notice little else.
Queuing Theory
The mathematical study of waiting lines.
Mood Congruency
A mood state (either positive or negative) biases our judgments of consumption experiences in that direction.
Shopping Orientation
General attitudes and motivations that consumers have towards shopping.
For instance, one might hate to shop for a car but love to browse in high-fashion stores.
Showrooming
Practice where consumers visit physical retail stores to experience and evaluate products in person, but then purchase the same products online, often at a lower price.
Retail Themming
Strategy where stores create imaginative environments to enhance the shopping experience, making it more engaging and memorable for customers.
Store Image
“Personality” of a store, which influences how consumers perceive and choose between different shopping outlets.
Atmospherics
The use of space and physical features in store design to evoke certain effects in buyers
Impulse buying
When a person experiences a sudden urge to make a purchase that they cannot resist.
Point-of-Purchase Stimuli
Well-designed in-store displays thar can boost impulse purchases
Exchange theory
The perspective that every interaction involves an exchange of value.
Sharing Economy or
Collaborative Consumption
Consumption model that allow for temporary ownership, shared ownership, or even experiences of products.
Planned Obsolescence
A strategy where products are designed to have a limited useful life to repeat the purchase
Divestment Rituals
Steps to gradually distance themselves from things they treasure so that they can sell them or give them away
Lateral Cycling
Permanent Disposal
Process where already-purchased objects are sold to others or exchanged for other items.
Disposal Options
- Keep it - Reuse, repurpose or store
- Temporarily Dispose - Rent or Lend it
- Permanently Dispose - Throw away, Donate, Sell or Trade (Lateral Cycling)
Re-commerce
Consumers resell items for sustainability and savings
Electronic Waste (E-waste)
Obsolete electronics often shipped to poorer countries for informal recycling.
Many are calling for “cradle-to-grave” manufacturer responsibility.
