Surveys & Interviews Flashcards
a useful way of obtaining information about people’s
opinions, attitudes, preferences, and behaviors simply by asking.
Survey
also called structured questions, that must be answered by one of a limited number of alternatives.
Closed questions
also called open questions; solicit information about opinions and feelings by asking the question in such a way that the person must respond with more than a yes, no, or 1-10 rating; can often be used to clarify or expand answers to closed questions.
Open-ended questions
For open questions, a system must be designed to evaluate and categorize the content of each behavior; responses are assigned to categories that are created from the data according to objective rules or guidelines.
Content analysis
it is the kind of scale used to measure a response
level of measurement
What are the 4 levels of measurement?
- Nominal
- Ordinal
- Interval
- Ratio
- Simplest level of measurement
- it classifies response items into two or more distinct categories on the basis of some common feature
- sometimes called the lowest level of measurement because it provides no information about magnitude.
Nominal scale
- a rank ordering of response items.
- The magnitude of each value is measured in the form of ranks.
- To quantify the magnitude of differences between survey responses, we must turn to higher levels of measurement
Ordinal scale
- measures magnitude or quantitative size using measures with equal intervals between the values.
- has no true zero point
Interval scale
- The highest level of measurement.
- It has equal intervals between all values and a true zero point.
Ratio scale
are tendencies to respond to questions or to test items in specific ways, regardless of content.
Response styles
- a face-to-face technique used less often for collecting data about a particular topic.
- usually small groups of people with similar characteristics who are brought together by an interviewer, called a facilitator
Focus groups
Focus groups are usually small groups of people with similar characteristics who are brought together by an interviewer, called a f_ _ _ _ _ _ _ _ _ r, who guides the group in a discussion of specific issues
Facilitator
The “goodness” of the survey itself is typically evaluated in two areas:
Reliability & Validity
the extent to which the survey is consistent and repeatable
Reliability