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Supervision of Police Personnel > Supervision of Pol-Ch 6, Interpersonal Comm > Flashcards

Supervision of Pol-Ch 6, Interpersonal Comm Flashcards

1
Q

the most important single skill of the supervisor because it is basic understanding the subordinates point of view and passing on to him the objectives of the enterprise, yet it is commonly the area of his greatest weakness and one most neglected

A

Ability to communicate clearly and concisely

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2
Q

Husaman reports that the number one problem of management, and number one complaint of workers is

A

communication difficulties

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3
Q

communications between persons and groups are very delicate, complex processes involving many factors

A

cultural
environmental
psychological

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4
Q

effectiveness of organizations is very dependent of necessity on good ____, ____ and ____communitcations

A

upward
downward
lateral

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5
Q

______communications is the most important to the activity of coordinating the efforts of organizational units

A

lateral

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6
Q

A principle obstacle to good communications is

A

failure to listen to what others are saying

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7
Q

failure to listen results purely from a lack of effort to engage actively in this process

A

Failure to Listen section

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8
Q

the greater the difference in status or rank is, the greater the difficulty in achieving ____

A

effective communications

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9
Q

Communications are easier if they travel ____ from the superior than if they go ____ from subordinates

A

downward, upward

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10
Q

Barriers to effective communication

A
  1. failure to listen
  2. status differences
  3. psychological size
  4. noise
  5. language barriers
  6. fear of criticism
  7. jumping to conclusions
  8. filtering
  9. individual sentiments and attitudes
  10. intentional suppression or manipulation of comm
  11. complexity of communication channels
  12. overloading of communcation channels
  13. overstructuring of communication channels
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11
Q

denominating all appearances of superiority, inferiority or personal inadequacy as complexes has become a hackneyed practice,

A

psychological size

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12
Q

static that interferes with the transmission of messages. Psychological stress from the outside or inside, failure to listen actively, environmental distractors and even abstractions can be considered ____ that hinder communication

A

noise.

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13
Q

perhaps the most common form of everyday misunderstanding results from the assumption that what is perfectly obvious to sender is clear to the receiver

A

language barriers

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14
Q

the ability of supervisor to express himself not only clearly, concisely and simply but also understandably will largely determine his ____

A

effectiveness

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15
Q

projecting oneself into anothers viewpoint

A

empathy

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16
Q

Van Dersal states that ______most used words in our language have about ______meanings, an average of twenty-eight meanings per word

A

five hundred, fourteen thousand meanings

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17
Q

many individuals avoid making positive declarations because they fear being _____for what they say or think.

A

criticized

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18
Q

Perhaps no action of the supervisor will cause more resentment than his failure to allow a subordinate to _______

A

have his day in court

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19
Q

jumping to conclusions will be interpreted as _____, _____ and ______ and will contribute greatly to communication failures.

A

impatience, disinterest and discourtesy

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20
Q

information is passed from individual to individual usually a distortion or dilution of content occurs

A

filtering

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21
Q

_____, ____ and _____ likewise have a direct bearing on the type of interaction between individuals.

A

attitude, moods and emotions

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22
Q

Intentional suppression of information that should pass from the superior to his subordinates will eventually cause a breach in upward channels.

A

empty

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23
Q

The channels thru which communication pass are called

A

communications net

24
Q

Rigid compliance with formal channels can be harmful, mainly in terms of ____, ____ and _____

A

time, creativity and experience.

25
Q

___________causes jamming much as in the case of bottlenecks.

A

overloading of channels

26
Q

overloading results from ?

A

lack of discrimination in seperating relevant and irrelevant info.

27
Q

This principle is key to effective interpersonal communication

A

Practice Empathy- Seek first to understand, then to be understood.

28
Q

This is perhaps the most important of the supervisors tools in learning if he is communicating well.

A

feedback– Feedback is breakfast of champions

29
Q

Communications that are devised to bring about lasting results should be consistent with the long-term goals of the organization.

A

empty

30
Q

Make Actions Speak Louder than Words

This has become a management principle

A

The admonishment to “practice what you preach”

31
Q

Listen, Understand and be Understood:
Hayakawa said “The meaning of words are not in the words; they are in us.” Communication is a two-way process. It involves ___and ____

A

good listening, good expression

32
Q

what is an excellent secondary means of learning

A

talking

33
Q

one of the most important and most often neglected skills in communicating.

A

listening…supervisor must develop his listening ability if he is to achieve success in his communications consistently. He does so by developing the “big ears, little mouth” philosophy

34
Q

Rogers and Roethlisberger observe most appropriately “the biggest block to personal communications is mans inability to listen ____,_____ and ____ to another person

A

intelligently, understandingly and skillfully

35
Q

Characteristics of Communications

A

Autocratic Communications
Democratic Communications
Free-Rein Communications

36
Q

Leadership and guidance are often absent. AS a consequence, misunderstandings and misapprehensions and mistakes flourish

A

Free-Rein communications

37
Q

This type of communications have the advantage of speed and are well adapted to emergency conditions

A

autocratic

38
Q

Eisenson, Auer and Irwin list several types of communicators

A
  1. noncommunicator-who say no more than he thinks the situation requires
  2. logical speaker- troubled by anxieties or compulsiveness.
  3. undertalker- often fails to communicate when communicating is indicated
  4. tiresome overtalker- often communicates well but does not know when to stop
  5. tangential speaker- does he fail to give direct response as he is expected or does he respond to irrelevant side issues
  6. so-called helpless speaker- full of self-pity and self-apology.
39
Q

supervisor is judged to a great extent throughout his career by how well he expresses himself not only orally but also in

A

writing

40
Q

In a literal sense, anything written by a person in his official capacity involves a staff function and can be called

A

staff writing

41
Q

____is more essential in writing since the readers are not permitted the opportunity to clarify misunderstanding, as is case in face-to-face

A

clarity

42
Q

clarity of expression is all important

A

if this requirement is not met, the reader will waste time trying to decide what was meant.

43
Q

when written communication is in the form of a report concerning a research project, it should be based on the most ____and _____ data available

A

reliable and authoritative

44
Q

ideas should be arranged logically

A

Arrangement section

45
Q

This style of writing ordinarily simplifies expression and facilitates understanding

A

so-called newspaper style

46
Q

final paragraphs should present

A

conclusions, recommendations, solutions or plan of action

47
Q

This system is absolutely necessary to keep rules organized in a way that facilitates operations.

A

policy management system

48
Q

Commission on Accreditation for Law Enforcment says that a comprehensive, well thought out, uniform set of written directives….is one of the most successful methods for reaching

A

administrative and operational goals, while also providing direction to personnel

49
Q

This order establish policy, broad rules describing general objectives of organization

A

General Orders

50
Q

Establishes procedures or rules and regulations necessary in carrying out policy; these change occassionally

A

special orders

51
Q

used to describe the procedures to be followed and goals to be achieved in a particular event

A

operation orders

52
Q

Forms of orders relating to matters of general interest, such as routine notifications and scheduled events

A

notices

53
Q

relating to the operation of a particular unit

A

formal orders

54
Q

One of the most important and often the most neglected of supervisory skill.s

A

Ability to communicate clearly

55
Q

Most persuasive communications are brought about by deeds, not words

A

empty

56
Q

_____ and ______ of actions must be his guides.

A

Impartiality and consistency

57
Q

____ and _____ are the means a speaker uses to translate ideas to his listener. Word symbols are used to express thought.

A

Symbol and signs

Supervision of Police Personnel (17 decks)

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