Supervision 3 Flashcards
Define communication and discuss the percentage of working hours a supervisor is communicating to staff
Communication is defined as the exchange of information between individuals, implying that it can be either one-way or two-way. 55
List the guidelines for effective interpersonal communication
positive communicator.
careful communicator.
actively listen
Gatekeeping.
The sender determines the relevancy of each and every message.
The importance and relevance of information – They have complete control over the flow of information.
Define one way and two way communication
One Way Communication - compliance is imperative.
Two Way Communication - ideas are shared
Discuss techniques for overcoming communication barriers
Create a supportive relationship,
Maximize the use of feedback,
Develop an awareness
Use direct and simple language
How often do you communicate during the course of a work day?
Since we may spend as much as 80% of our workday communicating, we should strive to be positive communicators.
According to Albert Mehrabian, the three components of a message
7% actual words, 38% the way it is said, 55% nonverbal.
What is a problem to one-way communication?
There isn’t any opportunity for the receiver to give feedback to the sender.
Body language includes:
posture, facial expressions, eye contact.
In order to be an effective listener, you must do three things.
Avoid Distractions.
Let them finish talking before responding.
Use active listening skills
Identify methods for effective time management
Organizing everything
Eliminate bad time management habits,
Time management behaviors are very much a matter of choice.
Identify three self-esteem builders
Be a Role Model
Visualization
Mental Rehearsal
Visualization
Identify the three steps to performance improvement
Determine your values
Dedicate yourself to mastery
Ensure that your goals and activities are congruent
Identify Barriers to becoming an effective manager of time
Too many interruptions. ... Lack of priority. ... Procrastination. ... Fear of failure. ... Lack of organization. ... Lack of a strategic direction. ... Unable to say (NO!)
List each element of Maslow’s Hierarchy of Needs
a. Physiological
b. Security
c. Social
d. Self-Esteem.
e. Self-Actualization
List the three steps in the motivating cycle
Need, Drive, Incentive, and Reward
Discuss characteristics of a healthy workplace
Friendly place, Not a lot of politics Get a fair share Trust, Pride
Discuss the intrinsic process of motivation.
Being easily taken off tasks when one doesn’t enjoy the tasks assigned
Volunteering freely for the activities that one enjoys most
Not being very good at a job, if one doesn’t enjoy doing it
What does it mean to motivate?
a mental process that produces an attitude resulting in an action leading to a result
Social Needs:
lead to loneliness boredom and a poor self-image
Esteem Needs:
respect concept of recognition prestige
Self-actualization Needs:
need to develop the feeling of growth and maturity
Theory Y: The traditional view of direction and control
The majority of employees will respond as positively to work as they do to play or rest.
Factors to consider when instituting a behavior modification program
The supervisor works to influence officer behavior in such a way that organizational objectives and goals are attained.
Define stress and stressor
is an individual reaction. A single event. Stress can be fantastic or it can be fatal
Identify the three stages of the General Adaptation Syndrome.
Awareness
Analysis
Action
Identify the three stages of the General Adaptation Syndrome.
Alarm Reaction, Resistance, Exhaustion
Discuss the Triple-A approach to stress management.
Awareness
Analysis
Action
Discuss the physical effects of stress
Because stress is the cause or contribution to 90% of all diseases. Under stress, ultimately, they are most likely to die before their time.
Identify sources of stress and discuss stressors unique to the operational role of law enforcement
Role conflict
ambiguity
shift work
