Supervision 3

Question 1

Define communication and discuss the percentage of working hours a supervisor is communicating to staff

Answer 1

Communication is defined as the exchange of information between individuals, implying that it can be either one-way or two-way. 55

Question 2

List the guidelines for effective interpersonal communication

Answer 2

positive communicator.
careful communicator.
actively listen

Question 3

Gatekeeping.

Answer 3

The sender determines the relevancy of each and every message.
The importance and relevance of information – They have complete control over the flow of information.

Question 4

Define one way and two way communication

Answer 4

One Way Communication - compliance is imperative.

Two Way Communication - ideas are shared

Question 5

Discuss techniques for overcoming communication barriers

Answer 5

Create a supportive relationship,
Maximize the use of feedback,
Develop an awareness
Use direct and simple language

Question 6

How often do you communicate during the course of a work day?

Answer 6

Since we may spend as much as 80% of our workday communicating, we should strive to be positive communicators.

Question 7

According to Albert Mehrabian, the three components of a message

Answer 7

7% actual words, 38% the way it is said, 55% nonverbal.

Question 8

What is a problem to one-way communication?

Answer 8

There isn’t any opportunity for the receiver to give feedback to the sender.

Question 9

Body language includes:

Answer 9

posture, facial expressions, eye contact.

Question 10

In order to be an effective listener, you must do three things.

Answer 10

Avoid Distractions.
Let them finish talking before responding.
Use active listening skills

Question 11

Identify methods for effective time management

Answer 11

Organizing everything
Eliminate bad time management habits,
Time management behaviors are very much a matter of choice.

Question 12

Identify three self-esteem builders

Answer 12

Be a Role Model
Visualization
Mental Rehearsal
Visualization

Question 13

Identify the three steps to performance improvement

Answer 13

 Determine your values
 Dedicate yourself to mastery
 Ensure that your goals and activities are congruent

Question 14

Identify Barriers to becoming an effective manager of time

Answer 14

Too many interruptions. ...
Lack of priority. ...
Procrastination. ...
Fear of failure. ...
Lack of organization. ...
Lack of a strategic direction. ...
Unable to say (NO!)

Question 15

List each element of Maslow’s Hierarchy of Needs

Answer 15

a. Physiological
b. Security
c. Social
d. Self-Esteem.
e. Self-Actualization

Question 16

List the three steps in the motivating cycle

Answer 16

Need, Drive, Incentive, and Reward

Question 17

Discuss characteristics of a healthy workplace

Answer 17

Friendly place,
Not a lot of politics
Get a fair share
Trust,
Pride

Question 18

Discuss the intrinsic process of motivation.

Answer 18

 Being easily taken off tasks when one doesn’t enjoy the tasks assigned
 Volunteering freely for the activities that one enjoys most
 Not being very good at a job, if one doesn’t enjoy doing it

Question 19

What does it mean to motivate?

Answer 19

a mental process that produces an attitude resulting in an action leading to a result

Question 20

Social Needs:

Answer 20

lead to loneliness boredom and a poor self-image

Question 21

Esteem Needs:

Answer 21

respect concept of recognition prestige

Question 22

Self-actualization Needs:

Answer 22

need to develop the feeling of growth and maturity

Question 23

Theory Y: The traditional view of direction and control

Answer 23

The majority of employees will respond as positively to work as they do to play or rest.

Question 24

Factors to consider when instituting a behavior modification program

Answer 24

The supervisor works to influence officer behavior in such a way that organizational objectives and goals are attained.

Question 25

Define stress and stressor

Answer 25

is an individual reaction. A single event. Stress can be fantastic or it can be fatal

Question 26

Identify the three stages of the General Adaptation Syndrome.

Answer 26

Awareness
Analysis
Action

Question 27

Identify the three stages of the General Adaptation Syndrome.

Answer 27

Alarm Reaction, Resistance, Exhaustion

Question 28

Discuss the Triple-A approach to stress management.

Answer 28

Awareness
Analysis
Action

Question 29

Discuss the physical effects of stress

Answer 29

Because stress is the cause or contribution to 90% of all diseases. Under stress, ultimately, they are most likely to die before their time.

Question 30

Identify sources of stress and discuss stressors unique to the operational role of law enforcement

Answer 30

Role conflict
ambiguity
shift work