Subscriptions and Licensing Flashcards
What is a Cloud Solution Provider (CSP) in Microsoft 365?
A CSP is a Microsoft partner who can manage your Microsoft 365 subscription, access your tenant at the admin level, and offer consultancy services. Billing is typically pay-as-you-go per user, per month.
What are the benefits of using a Microsoft Enterprise Agreement (EA)?
Best suited for organizations with 500+ employees, an EA covers the entire organization, simplifies license management, and requires a minimum 3-year commitment.
What is Direct Billing in Microsoft 365?
It’s a billing option where organizations pay by credit/debit card via the Microsoft 365 Admin Center.
When is a billing account created for Microsoft 365?
A billing account is created when you buy or trial Microsoft products.
What are the three types of billing accounts in Microsoft 365?
Microsoft Online Services Program (for direct signups)
Microsoft Products & Services Agreement (for volume licensing)
Microsoft Customer Agreement (via a partner)
What’s the difference between consumption-based and fixed pricing?
Consumption-based: Pay-as-you-go pricing, based on usage.
Fixed pricing: Set amount paid regardless of usage.
Where is bill management handled in Microsoft 365?
In the Microsoft 365 Admin Center.
What are the Microsoft 365 Home plans?
Personal: For one user with multiple devices.
Family: For up to six people.
Name the Microsoft 365 Education plans.
A1, A3, A5.
What are the plans under Microsoft 365 Government?
G3 and G5.
What Microsoft 365 Business plans are available?
Business Basic
Business Standard
Business Premium
Apps for Business
List the Microsoft 365 Enterprise plans.
E3, E5, F3.
What is a Base License in Microsoft 365?
A license included with a subscription that covers products and services for a set number of users.
What is a Full USL (User Subscription License)?
A license intended for new customers transitioning to Microsoft 365 services.
What is an Add-on USL?
Used to add additional Microsoft cloud services to a base subscription.
What is a From SA USL?
A license for customers with on-prem Software Assurance who want to transition to the cloud.
What is a Step-up USL?
Allows a customer to upgrade their existing Microsoft cloud service level.
What are the two types of Microsoft 365 add-ons?
Traditional and Standalone.
What support options are available for Microsoft 365 services?
Community support
Self-help resources
Web-chat, phone, and email
Microsoft forums
Pre-sales support
FastTrack
Microsoft Unified Support
Via a certified Microsoft Partner
How do you create a support request in Microsoft 365?
Through the Microsoft 365 Admin Center.
What is a Service Level Agreement (SLA)?
A legal document defining service performance expectations, primarily around uptime and connectivity.
What are the key SLA terms to know in Microsoft 365?
Service Level: Agreed performance metrics
Incident: An event causing service downtime
Downtime: When the service is not usable
Uptime: When the service is functional
Scheduled Downtime: Planned maintenance
Claim: Submitted by a customer after an incident
Service Credit: Compensation for unmet service levels
Applicable Monthly Service Fees: Adjusted customer billing after service credit
Uptime Agreement: Monthly uptime percentage guarantee
Where can you check the service health of Microsoft 365 services?
In the Microsoft 365 Admin Center.
