stuff to revise Flashcards
tour operators
assembles mix of products and services then sells them to the customers as one package
-info usually placed into brochure or e-brochure
travel agents
-gives advice on passports,visas,medical precautions
-provide itinerary for the trip
-agents often take a commission from all separate contracts taken out by the customer
types of travel (rail)
local - e.g metros (tourist maps often come with ticket
national - e.g virgin trains (interconnect w major cities and their local rail routes
international - e.g Eurostar(UK to Paris),channel tunnel(drive cars onto train)
types of travel agents
1.multiple - chains w 100+ branches
2.miniple - small chains
3.independent - family/partnership
4.franchise - some agencies allow others to sell their products and services for a commission charge
5.call centre - small/large team
6.online - no retail outlets at all
7.business - many MNCs have own travel agents to arrange trips
8.specialist - specialise in particular location
trade associations
-ABTA - (association of British travel agents) represent travel agents and tour operators
ANTOR - (association of national tourist office representative) represents and connects global tourist offices,e.g VisitBritain
-AITO - (association of independent tour operators) represents specialist tour operators
CAA - (civil aviation authority) regulates UK air travel
IATA - (international air transport association) represents over 256 global airlines.agents who sell flight tickets must be accredited by IATA
DCMS - (department for culture,media,and sport)responsible for tourism in the UK
FCO - (foreign and commonwealth office)gives advice to all UK travellers who travel abroad
(info and promotional service providers)
UNWTO
-promote tourism to help economies and reduce poverty
-educate and train people
-research and provide info on tourism
-promote sustainable tourism
(info and promotional service providers)
VisitBritain
-promote the UK as a popular tourist destination
-visitengland,visitscotland etc
(info and promotional service providers)
DMOs
coordinate management and components of an attraction
(info and promotional service providers)
regional tourist board
-many regions have own tourist departments
-work w local businesses nd councils to help manage and promote tourism business
interrelationship
organisations choosing to work together for mutual benefit
interdependencies
2+ organisations rely on each other to provide the best possible service
multiplier effect
additional revenue,business or employment generated as a result of tourism activity
