travel and tourism

Question 1

3 types of tourism and definition

Answer 1

1.domestic - trips/holidays within your own country of residence
2.inbound - visitors from abroad coming into a country
3.outbound -tourists leaving their country to travel to another

Question 2

5 types of travel and definition

Answer 2

1.leisure - travelling for pleasure,enjoyment (e.g holiday,short break,special event)
2.corporate - work or job but away from usual place of work (e.g meetings,incentive,training,)
3.specialist - specific purpose (e.g adventure,health,education,culture,gap year,hobby/sports,wedding/honeymoon
4.VFR - visiting friends/family (either domestic,inbound,outbound,could be for leisure)
5.day trips - not overnight stay (e.g trip to particular attraction,city for shopping,events/festival.countryside for relaxiation)

Question 3

main groups of customers

Answer 3

1.individuals
2.couples
3.families
4.senior citizens
5.groups
6.education
7.corporate
8.people with specific requirements (e.g allergies,wheelchair,language,impairments

Question 4

needs of each group

Answer 4

1.individuals - reduce price for single room
2.couples - packages(e.g honeymoon)
3.families - kids meals/drinks,family tickets,kids clubs
4.senior citizens - transfers,guided tours,quiet rooms,entertainment

Question 5

needs for each group pt 2

Answer 5

5.groups - special interests(e.g culture,conservation,education)
6.education - rooms/seats grouped together,private bus,block bookings
7.corporate - business class,dry cleaning,quiet room,conference room/suite ,wi-fi
8.specific requirements - wheelchair access,elevator,braille/audio guide.translations,sign lang,prayer room etc

Question 6

private ownership

Answer 6

characteristics - owned by private person or sole trader
- shareholders take dividends from the profits
aims - make profit,have good image,brand,reputation
-employees paid privately
examples - most t+t companies r in this sector
-e.g tour operators,transport hubs,accommodations

Question 7

public ownership

Answer 7

characteristics - owned by government
-funded either from DCMS - department for digital,culture,media & sport,lottery and funding,local councils
aims - provide particular product and/or service,use funding effectively
-reinvest profit back into development of an area
-break even
examples - tourist info centres
-local attractions
-public transport

Question 8

voluntary ownership

Answer 8

characteristics - sometimes called non governmental organisations,sometimes called charities
-receive funding from grants from the government
-donations
-entry fees and ticket prices
-subscriptions
aims - achieve sustainable outcome
-e.g promote area of culture,preserve or protect an area,conserve landmark,raise awareness,help local communities bring in revenue ,campaign for something
examples - national trust,English heritage

Question 9

(aims of each sector) transport principles

Answer 9

provide safe transport

Question 10

(aims of each sector) hubs and gateways

Answer 10

provide safe/secure embarkation and disembarkation of transport

Question 11

(aims of each sector) tour operators

Answer 11

assemble and operate a trip/holiday that is a package of products and services

Question 12

(aims of each sector)travel agents

Answer 12

provide expert advice and guidance and facilitate booking

Question 13

(aims of each sector)visitor attractions

Answer 13

provide particular experience and entertainment

Question 14

(aims of each sector)accommodation

Answer 14

provide range of accommodation options based on needs and budgets

Question 15

(aims of each sector)trade associations, government departments and regulatory bodies

Answer 15

give rules and regulations according to various compliance to ensure high standards

Question 16

(aims of each sector)info and promotional services

Answer 16

assist Organisations in marketing their products and services to customers