Strategies for effective communication

Question 1

The process of sharing information and expressing your thoughts and emotions. Can be written, spoken, or expressed through body language

Answer 1

Communication

Question 2

People who go with the flow. They either cant or wont express their thoughts and feelings. They have a difficult time defending their beliefs or expressing their emotions. At times, they remain silent when faced with difficult decisions. is an unhealthy means of expression

Answer 2

Passive communication

Question 3

Try to get their way though intimidation. Are pushy and overbearing. Often verbally attack their counterparts ddring disagreements. Might use pressure tactics to get their way. Represents a hostile form of communication

Answer 3

Aggresive communitcation

Question 4

attempt to get their way without having to openly ask fo rit. They rpepress their thoughts and feeling, commonly anger, until those feelings come out in hostile or unhealthy ways. Might give someone the silent treatment instead of directly facing a sensitive issue or making a decision. Might purposefully forget things or procrastinate as a way to manipulate others. On the outside they seem agreeable, but on the inside they might be feeling resentment and bitterness towards others.

Answer 4

Passive-aggresive communicators

Question 5

Are open and honest. Clear and direct when trying to get their point across. Repsect the rights of all parties involved in the discussion. Stya focused on issues, not people, and they do not blame. Persuad people in a respectful way and create win-win situations for everyone involved. The most desirable form of communication. use it when speaking wth others, and expect the same from them

Answer 5

Assertive communication

Question 6

To be an effective communicator you must bring set of values to each of your conversations. That will make it easier for you to share you opinions and the conversation will flow naturally. The best discussions take place when two trust each other. They can speak openly and honestly without passing judgment. Expect to learn something as you enter into discussions with people. How you say something is just as important as what you say. The tone, pitch, and volume of your voice affect the messages that you send

Answer 6

Verbal communication skills

Question 7

The body language that you use to convey meaning during interpersonal discussions. It includes your gestures, facial expressions, patterns of behavior, and posture. can also be inappropriate

Answer 7

Nonverbal communication

Question 8

make eye contact with the speaker to show that you are interested in what he or she is saying. Nod your head if you agree with what the speaker is saying but don’t overdo it. Nod only as a way to show that you understand or accept the speakers ideas. Lean toward the speaker to show that you are engaged. Leaning away from a speaker can send the signal that you disagree or wich to exit. Recognize when a pause takes place and use it as an opportunity to ask questions or to summarize what the speaker has said. Stay on task. Do not make the story your own by changing the topic. Encourage the speaker to continue. Try to empathize with the speaker. Empathy is the ability to understand the point of view of another human being

Answer 8

Active listeneing skills

Question 9

Should be the goal of comminicators to promote peaceful messages that maintain emotions, not amplify them

Answer 9

Positive exchanges

Question 10

Wen you give soembody a compliment or congrats on a job well done, you uplift the recipients attitude and spirit. Comments like these build healthy an lasting relationships

Answer 10

Praise and recognition

Question 11

A method of disapproving but in ahelpful and agreeable way. Yu use I with people whom you care about and want to help. When you critique with empathy and care, you maintain positive relationships

Answer 11

Constructive criticism

Question 12

A disagreement or fight that is cuased by a number of different variables. Interpersonal conflict occurs between two or more people

Answer 12

Conflict

Question 13

The process by which you try to reach an agreement. Most forms involve some form of compromise

Answer 13

Negotiation

Question 14

Allow time for the situation to de-escalate. Be sure you are both calm. Find a soothing place where you can meet

Answer 14

Step 1 of negotiation

Question 15

allow both parties to describe their sides of the issue. If the problem is not clear, you might have to check you facts or exchange questions with one another

Answer 15

Step 2 of negotiation

Question 16

Talk about your feelings with the other person. as you discuss things keep an open mind and make requests to demands. Yu want to involve the eothe person, not control them

Answer 16

Step 3 of negotiation

Question 17

brainstorm potential solutions to the argument. as you brainstorm resist the urge to judge the solutions until that are all out on the table

Answer 17

Step 4 of negotiation

Question 18

Slect the best solution that you can both agree upon. This might require compromises on both sides

Answer 18

Step 5 of negotiation

Question 19

if problems arise during any point in the negotiations, agree to reconvene at a later date. Taking break allows people to collect their thoughts and keep negative emotions in check

Answer 19

Step 6 of negotiation

Question 20

when two aprties cannot agee on a solution, they might turn to a third party. The third party is neutral and has no stake in the outcome of the neotiations

Answer 20

Mediation