Strategic Planning

Question 1

Definition

Answer 1

Document used by an organization to align its organizational actions and budget structure with organizational properties, missions, and objectives for the next 1 to 5 yrs

Question 2

Strategic plan can be ___ wide or ___ wide

Answer 2

Organizational or Department

Question 3

Strategic planning forges a link between

Answer 3

Planning - to achieve goals
Budgeting - to ensure resources are available
Measuring - to assess progress
Reporting - to present progress

Question 4

Strategic planning in a nutshell

Answer 4

Determines where an organization is heading over a given period of time
Identifies how it is going to get there
Identifies how leaders will know if the organization reached the goals and outcomes

Question 5

Benefits of strategic planning

Answer 5

Provides focus
Prioritizes efforts
Aligns efforts and goals
Review of environment
Enables communication
Guide for implementation of action plans

Question 6

Elements of a strategic plan

Answer 6

Mission statement
Vision statement
Strategic objectives
Strategic goals
Tactical action plans
Outcome measures

Question 7

Strategic plan vs. Business plan

Answer 7

Strategic - clarifies overall purpose and priorities - bigger umbrella

Business - builds on strategic plan, specific and highly detailed info - might just have the goals, action plans, outcome measures

Question 8

Different views/models

Answer 8

Goal based planning
Issue based planning
Organic strategic planning

Question 9

Different views/models - Goal based planning

Answer 9

very similar to what we do with a pt - they tell us what they want to be able to do
Start with goals in mind and work backwards

Question 10

Different views/models - Issue based planning

Answer 10

comes with an organization going through redesign or some external force on it
more hurdle based planning

Question 11

Different views/models - Organic strategic planning

Answer 11

this would be more of just going with the flow - not having a treatment plan at all, just going day by day with how they are feeling
So thinking of it more as just going with the flow

Question 12

Different views/models - Organic strategic planning - common with who

Answer 12

small, new agile, or high paced flexibility (technology based) businesses - more min to min

Question 13

The process - who is included

Answer 13

Owners, representation of employees (include as many as you can), include layers of people (staff, managers, senior leads, and maybe board of director, stock holders)

Question 14

The process - who is the scope and time frame

Answer 14

Need to decide if organization wide or department wide

Question 15

The process - what resources are needed

Answer 15

Management time
Process facilitation
Performance date gathering and analysis
Market data gathering and analysis
Implementation support

Question 16

5 step process

Answer 16

1 Gain input - review M/V/V
2 Internal and external input and analysis
3 Setting goals and identification of direction
4 Action planning and deployment
5 Evaluation of the plan and achievements

Question 17

5 step process - step 1 - who are the sources of input

Answer 17

Mission, Values, Vision
SWOT analysis
Performance meas
From organization
From external stakeholders
From industry experts

Question 18

5 step process - mission statement is what

Answer 18

Reason for existing
Should encourage commitment
Create innovation and buy-in
Reflect principles, actions, standards

The why we are here
M/V/V are the core

Question 19

5 step process - mission statement should answer what questions

Answer 19

What needs does the entity address (purpose)
What does the entity do to address these needs (business)
What principles or beliefs guide the entities work (values)

Question 20

5 step process - vision statement is what

Answer 20

Focus on the what of your business
Something to strive to achieve
Inspire members to work to capacity toward desirable future position
Energizes

More futuristic, something to strive for (Just do it)

Question 21

5 step process - what are the values

Answer 21

The actions of how we will do it - leadership, integrity…

Question 22

5 step process - step 2 is what

Answer 22

Sources of input - SWOT

Analysis of internal and external environment

Question 23

5 step process - step 2 - SWOT is what

Answer 23

Strengths
Weaknesses
Opportunities
Threats

And the company/mission in the middle

Question 24

5 step process - step 2 - SWOT- Strengths

Answer 24

what is going well, what is working, maybe good financials

Question 25

5 step process - step 2 - SWOT- Weaknesses

Answer 25

what is not working well, we have high turnover maybe, missed appointments, high no show rate

Question 26

5 step process - step 2 - SWOT- Opportunities

Answer 26

things you want to use your strengths with and strive to get the opportunities - maybe a new line of business

Question 27

5 step process - step 2 - SWOT - threats

Answer 27

these are usually things from the environment that are impacting your organization, not usually very controllable - legal

Question 28

5 step process - step 3 is what

Answer 28

Identifying a direction

• Strategic objectives: identified achievable accomplishments (the bid audacious goal)
• Strategies: identified goals to achieve the accomplishments (SMART goals)
• Tactics: responsibilities, timeline (action plan)

Take the SWOT and start to build a direction

Question 29

5 step processes - step 4 is what

Answer 29

methods of deployment

Able to communicate and execute the plan that was developed

3 ways to implement - Management by objective, Hoshin Kanri, Balanced score card

Question 30

5 step processes - step 4 option 1 - Management by objective

Answer 30

Cascading of organizational goals and objectives
Specific objectives for each member
Performance evaluation and provide feedback

Start to paint the picture of what each level is responsible for and how they will be rewarded for doing it

Question 31

5 step processes - step 4 option 1 - Features of Management by objective

Answer 31

Motivation
Better communication and coordination
Clarity of goals

Question 32

5 step processes - step 4 option 1 - Features of Management by objective - SMART goals are what

Answer 32

Specific
Measurable
Achievable 
Relevant to goal
Time element

Question 33

5 step processes - step 4 option 2 - Hoshin Kanri

Answer 33

Not common in health care
Application of Deming’s plan-do-check-act
what is current state, what will we do - check on it, then act –> this is more of a team based approached
Ability to develop some of the action plans more on the fly

Question 34

5 step processes - step 4 option 2 - Hoshin Kanri - purpose of usage

Answer 34

Long term strategic planning for systems
Developing shared strategic goals
Continuous organizational improvement
Cascading or deploying top management policies and targets down the hierarchy

Question 35

5 step processes - step 4 option 3 - Balanced score card

Answer 35

View from 4 perspectives 
Develop metrics
Collect data
Analyze data to each perspective
Cycle of improvement 
Need a balance of all those

Not one that weight more than the other
There is balance
Idea of this is to keep the 4 components ($, pt, growth of company, quality) all equal and in balance

Question 36

5 step processes - step 5 - plan evaluation

Answer 36

Assessment of needs
Based on new inputs or results
Objectives and actions - maintenance, change, growth, termination

Come back and evaluate it - did we meet the goals and do what we needed to do

Question 37

Strategic planning is a tool to improve performance of organization - you need to assess

Answer 37

the environment
use the info to set direction
develop action plan
monitor and meas progress