Business Plans Flashcards

1
Q

What is a business plan?

A

A document describing every aspect of the business
A road map providing directions so a business can plan its future and minimize disruptions
Illustrates potential for success
Is a guide to help define and meet your business goals - provides focus and supports decision making

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2
Q

Why is a business plan necessary? Reduces risk by

A

Forcing evaluation of:
Market, demand, competition
Strategies (structure, marketing, distribution)
Finance

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3
Q

Why is a business plan necessary? Identifies….

A

resource conflicts - strategies that can be afforded with available resources

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4
Q

Why is a business plan necessary? Evaluate business from perspective of

A

business owner, entrepreneur, risk taker

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5
Q

Why is a business plan necessary? Loans

A

What needs to be financed and at what amount
When and for how long need the finances
How will business generate enough money to repay the loan and cover expenses

Also for financial projections and analysis
Can also assist with strategic planning - evaluating future opportunities, adding new service or business expansion

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6
Q

Why is a business plan necessary? Others

A

Creates a regular business review and course correction process
Agreement of parties
Established a value on a business for sale or legal purposes

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7
Q

A business plan is what type of document

A

A living document! - Can change throughout the life of a business

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8
Q

Audience of the business plan

A

Partners - all components
Bank - financial, cash flow to pay loans
Venture capitalist - people, experience (outside investor)

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9
Q

When is a business plan prepared?

A

After the market assessment!
As early as possible when deciding to start a business
During life of business to evaluate new service, expansions

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10
Q

What makes a business plan successful

A
Illustrates managements ability to make business successful
Shows profitability 
Presents well thought out idea
Clear and concise
Logical structure to it
Presentation is important
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11
Q

Key elements - what is something that is at the beginning, but is written last? and what does it include?

A

Executive summary

Business description
Mission, values, vision
Objectives
Future
Keys to success (what sets you apart)
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12
Q

Key elements - Company summary

A

Ownership
Start up summary –> expenses, assets starting with, cash
Location and description of facility

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13
Q

Key elements - Services and size

A

Description - will you be general? or any specialties?
Size and projection (2, 5, 10 year)
Future services

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14
Q

Key elements - Operations

A

Modalities
Equipment
Tx rooms, tables
Technology, software

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15
Q

Key elements - Marketing plan

A

Plan within the plan

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16
Q

Key elements - Organizational structure

A

Management
Owner’s responsibilities and % management
Professional staff (DPT - PT - PTA…)
Administrative staff

17
Q

Key elements - Strategy and Implementation Summary

A
Pricing strategy (charges - esp. for those not covered by insurance) 
Sales strategy (how services will be divided up, like what will be fee for service vs. CMS)
Milestones with table (charting out a timeline - for when you will do things)
18
Q

Key elements - Financial plan

A

Cash flow - most important! Like a checkbook
Projected profit/loss, balance sheet, sales forecast
Purpose of loan (if you are seeking one)
Method of payment

19
Q

Debt service coverage calculation

A

Used by lenders to determine repayment ability
For every dollar of debt, how much do you have available to pay that debt?
1.15 to 1 is good
1.2 to 1 is even better

20
Q

PT business within another organization

A

What is their expectation of how your business fits with theirs - legally and financially
How does it include or exclude your business
What are their business goals and plan? mission?
What risks are you assuming
Pt volume goals they have
Marketing - include or exclude you
Is your PT business name separate
Organizational structure

21
Q

The bid process can be a path to

A

obtaining a contract

22
Q

What does RFP stand for

A

Request for proposal

23
Q

Bids and RFPs - what are they

A

Very detailed and specific

They are requesting you to submit a proposal to meet their needs

24
Q

Bids and RFPs - what will they include

A

Items to submit
Q and A
References, testimonials, curriculum vitae
Deadlines - questions, response
Delivery method
READ THEM CAREFULLY - you should have questions

25
What should you so as you read through the RFP
Assemble questions to submit - you need to find out info ahead of time to prepare the best proposal you can
26
RFP - sources for answers to your questions
Prospect - might be given a deadline to submit written questions Network of your own contacts (use judgment) Call prospect (use judgment) Public records or request a copy of prior quotes
27
RFP - what you want to know
``` Why out to bid What is important to them in a provider Who is current PT provider Unhappy or happy with current? Volume by CPT code, injury rate, re-injury rate Types of injuries Lost work days, hours, Cost of a lost work day ```
28
RFP - more questions you could ask
``` Current compensation # PT visits by diagnosis past X years Ergonomic analysis, workshops Safety program Work comp carrier, case manager Any physicians involved Company info, contacts Hours requested Which services provided? What equip they have Contract term they want - renewals ```
29
RFP - the decision to bid
Do we want to do it? Consider financial and non financial | Can we do it? If so, how?
30
What does a proposal look like
Brief cover letter - who you are, brand, ask for the business, contact person
31
What does a proposal include
Answers to all questions Who you are, benefits the prospect will receive, value you bring Effective and termination dates, renewals Services provided, excluded Charges Promotional material Analysis of current PT provider stats vs. best practice or benchmarks Summary should be compelling Caution - it can become public info!
32
Next steps - after building proposal
You could be chosen as finalist - need to make finalist presentation Award of contract Kickoff meetings Contract negotiation
33
Importance of contracts
Key pieces of relationships in writing Refer to during relationship Both parties agree Exists after agreeing individuals are gone Basis of doing business Establishes parameters of each party's obligations and establishes remedies Use attorney
34
Contract processes
Varies depending Standard contract may be offered, revised Ensure key components are covered, dates If contract is result of bid, refer to bid specs Use attorney Might be negotiated Sign and date (both parties)
35
Typical contract components (stickiest parts)
Indemnification - if they won't remove, make it mutual Services provided, services excluded Duties of the other party Your duties
36
Typical contract components - Compensation
``` Include time period the charges are in effect By CPT? by hour? Special services (ergonomic analysis?) ```
37
Typical contract components - Term of agreement and renewal
One year Advanced written notice of rate change Mutual agreement
38
Typical contract components - others
Payment | Termination with cause, without cause
39
4 keys to successful negotitation
Preparation You never know until you ask Consider your bargaining power Resolution, agreement