Strategic plan Flashcards
Implementation, however, involves sustained effort to realize in practice an organization’s ________, ___________ & ___________; the meeting of its mandates; continuous organizational learning; and ongoing creation of public value.
mission, goals, and strategies
The crafting of the Strategic Plan was led by the department’s Strategic Planning Workgroup and informed by membership input, ____________.
Strategic Priorities Report, Agency Strategic Objectives, industry best practices, and other relevant information and data.
City of Ontario Approach to Public Service
Be Committed to the Community
Achieve Excellence Through Teamwork
Do the Right Thing the Right Way
City Council Goals
❖ Invest in the Growth and Evolution of the City’s Economy
❖ Maintain the Current High Level of Public Safety
❖ Operate in a Businesslike Manner
❖ Pursue City’s Goals and Objectives by Working with Other Governmental Agencies
❖ Focus Resources in Ontario’s Commercial and Residential Neighborhoods
❖ Invest in the City’s Infrastructure (Water, Streets, Sewers, Parks, Storm Drains and Public Facilities)
❖ Encourage, Provide or Support Enhanced Recreational, Educational, Cultural and Healthy City Programs, Policies and Activities
❖ Ensure the Development of a Well Planned, Balanced, and Self-Sustaining Community in Ontario Ranch
The Strategic Objectives are directed at achieving our Goals and are _________strategies centered on specific measurable and achievable activities and Outputs.
Mid-term
The Ontario Fire Department Strategic Plan identifies ___Goals and ____Strategic Objectives. It further identifies 174 Critical Tasks that need to be completed in order to achieve completion of the Strategic Objectives and Goals.
7
37
The City of Ontario is a full-service community of
__________.
Founded in ______, the City of Ontario is steeped in history, tradition, and pride.
178,268
1881
Established December 10, _______.
______ personnel, 10 fire stations, 20,258 annual calls for service.
1891
Annually the Ontario Fire Department operates with a $________ general budget and a $1.0 million capital improvement budget
$65.9M
MISSION STATEMENT
The Ontario Fire Department is a team committed to professional and compassionate public service.
VISION STATEMENT
Ensuring a safer Ontario through fire service excellence.
CORE VALUES
Integrity
Our actions must reflect these core values, and the standards of ethical behavior as proof of our loyal and honest service to the community, as well as each other.
Accountability
We are responsible for our actions both individually and as a team.
Service
We will be loyal to our community by demonstrating professionalism through our actions.
Respect
We will earn the respect of each other and those we serve by treating everyone as we desire to be treated.
Honor
Founded in one’s beliefs, being exhibited in one’s actions through ethical and moral behavior, we will be accountable to public’s trust, in addition to each other.
ORGANIZATIONAL PRIORITIES
- Service Delivery
Professional delivery of all department services through the execution of core competencies while maintaining a culture of tradition. - Professionalism
Ensure professional practices and conduct are reflective of our core values. - Training
Ensure training supports our service delivery goals. - Communication
Ensure internal and external communication is effective and efficient to support organizational priorities. - Organizational Effectiveness
Evaluate all processes to ensure maximum effectiveness and efficiency of service delivery and support functions. - Facilities and Equipment
Ensure facilities, apparatus, and equipment supports our service delivery goals. - Community Engagement
Be an active member of the community through engagement in community education and outreach, external communication, being responsive to community needs, and by providing exceptional customer service.
The OFD currently calls for first due units to have travel time to the location of emergency that is normally _____________________________ or less.
six minutes and twenty-nine seconds
National Fire Protection Association (NFPA) standards establishes a four-minute response ___ percent of the time.
90
Following a 2019 analysis of OFD total response time data, the department changed its total response time benchmark for fire-day to ___ minutes _____ seconds and EMS-day to nine minutes nineteen seconds.
9
59
Total Response Time NFPA VS OFD
NFPA.
FIRE 6:24
EMS 6:04
OFD
FIRE 9:59 day 10:29 night
EMS 9:19 day 9:39 night
NFPA Turnout Time
1: 20
1: 00
ONTARIO ?
Fire 2:00 day 2:30 night
EMS 1:20 day 1:40 night
The overall Strategic Plan will be updated ____________.
at least twice annually;
The Ontario Fire Department Strategic Plan should undergo a full update and revision every ______years.
Five
SWOT Analysis
Strengths Weaknesses Opportunities Threats
Foundational concepts and structures for organizational strategic planning have been skillfully honed by such innovators in organizational leadership as John Bryson of the Hubert Humphrey School of Public Affairs at the University of ___________ and Chief Mark Wallace (ret) of the ___________ Fire Department.
Minnesota
McKinney Texas
Compendium of Strategic Planning
PLANNING
Strategy Development
BUDGETING
Resourcing Programs and Projects
OUTPUTS AND OUTCOMES
Producing Outputs and Outcomes
IMPLEMENTATION
Executing Objectives and Critical Tasks
EVALUATION
Measuring Performance
Travel Time OFD Performance Benchmarks
NFPA
4: 00
4: 00
Ontario
6: 29
6: 29
Department goals updated every _______.
Critical tasks every ____________.
Every year
Every year
