Strategic/Master Plan

Question 1

What are the objectives and tag line of the strategic priority, Save Wildlife

Answer 1

Create a centre of excellence in conservation, sustainability, animal care and science

Establish a zoo brand which reflects our expertise in conservation science and our work to save Canada’s wildlife

Make everyone a conservation champion: S, V, G, C

Tell the world how we save wildlife and wild places

Model best practices in sustainability, drive innovation and manage our operations and resources wisely

Question 2

What are the objectives and tag line of the strategic priority, Ignite The Passion

Answer 2

Build the team for the future

Pursue a sense of unity through the “1TZ” and foster a sense of community

Develop our people, cultivating excellence and acknowledging performance

Live our plan and continuously evolve our organization to keep pace with market, societal, and culture changes

Keep everyone in the loop - share information broadly and openly

Question 3

What are the objectives and tag line of the strategic priority, Create Wow

Answer 3

Re-imagine the guest experience

Set the stage at our entrance/exit area for a visit that delights guests and highlights our role in wildlife conservation

Tell every guest our story of wildlife conservation through science, animal care and education

Take great care of our guests, feed them better, make them more comfortable, make it easier to find habitats, animals and attractions

Plants matter - showcase the importance of plants and our landscape to our mission

Question 4

What are the objectives and tag line of the strategic priority, Our Community + Our Zoo

Answer 4

Envision our zoo as the heart of our community

Be recognized as a gathering place for all, a “cosmopolitan canopy” that breaks down barriers and celebrates diversity

Deepen our relationships to engage new and diverse audiences

Ensure access for all through transportation, language, facilities and admission policies

Question 5

What are the objectives and tag line of the strategic priority, Revolutionize Zoo Technology

Answer 5

Lead the way for innovation in technology for zoos worldwide

Make technology investment a priority in all areas of our zoo

Upgrade our business practices by developing or adopting state of the art technology solutions

Transform how we engage our guests with leading edge technology to make connections between people and animals

Explore innovative ways of doing science that position our zoo as a world leader

Question 6

What is the vision of the 2020 strategic plan

Answer 6

A world where wildlife and wild spaces thrive

Question 7

What is the mission of the 2020 strategic plan

Answer 7

Our Toronto Zoo, connnecting people, animals and conservation science to fight extinction

Question 8

What are the core values?

Answer 8

INNOVATION
Encourage creativity
Strive to think differently
Turn ideas into actions

CONSERVATION
Committed to practicing and promoting
activities and actions
that benefit wildlife and the environment

EXCELLENCE
W ensure highest standard of care for wildlife
Provide excellent guest service
Create fun and transformational experiences
That connect people to nature

PASSION
Proud, energetic, passionate about saving wildlife
Will inspire others to value critical role of zoo

INTEGRITY
Transparent and committed to best practices
And leading by example

COLLABORATION
Conduct ourselves in a manner that fosters respect and teamwork
Among staff, volunteers and partners to achieve mutual goals

Question 9

What are the objectives of the 2015 master plan?

Answer 9

CONSERVATION IMPACT
Advance to a zoo-based conservation centre of excellence
Establish TZ as national leader in wildlife conservation
With focus on Canadian species and habitats
Provide exemplary care
Invest in renewal of facilities and infrastructure to meet/exceed industry standards

GUEST ENGAGEMENT
Enhance experience to appeal to a more diverse audience
Inspire conservation action
Revitalize exhibits and amenities 
Develop new memorable experience 
to increase support for renewed mission 
Advance accessibility on zoo site

GOVERNANCE
Enhance the governance structure

FINANCIAL STABILITY
Build an organization that is fiscally and environmentally sustainable long term
Create new experiences/programs to increase revenue

STRATEGIC ALLIANCES
Maximize existing partnerships and identify new opportunities
Develop strong partnership with RNUP

PEOPLE
Create organization culture that attracts and retains highly motivated staff and volunteers
Provide learning and development programs that meet the identified need to allow us to excel in our roles

UNDERSTANDING AND CARING
Increase awareness, understanding and support of the zoo as a centre for conservation excellence