STOMAN QUIZ MOD 6

Question 1

It proposes that the most efficient work designs can be determined by clearly specifying the tasks to be performed, the work methods to be used, and the work flow among individuals

Answer 1

THE ENGINEERING APPROACH

Question 2

views the effectiveness of organizational activities primarily as a function of member needs and satisfaction, and seeks to improve employee performance and satisfaction by enriching jobs

Answer 2

THE MOTIVATIONAL APPROACH

Question 3

These outcomes include high internal work motivation, high-quality work performance, satisfaction with the work, and low absenteeism and turnover. SKILL VARIETY refers to the number and types of skills used to perform a particular task TASK IDENTITY the extent to which an individual performs a whole piece of work TASK SIGNIFICANCE represents the impact that the work has on oth

Answer 3

The Core
Dimensions of Jobs

Question 4

refers to the number and types of skills used to perform a particular task

Answer 4

SKILL VARIETY

Question 5

the extent to which an individual performs a whole piece of work

Answer 5

TASK IDENTITY

Question 6

represents the impact that the work has on others.

Answer 6

TASK SIGNIFICANCE

Question 7

the amount of independence, freedom, and discretion that the employee has to schedule and perform tasks

Answer 7

AUTONOMY

Question 8

represents the information that workers receive about the effectiveness of their work.

Answer 8

FEEDBACK FROM THE WORK ITSELF

Question 9

involve relatively routine and repetitive forms of work, where little interaction among people is needed to produce a service or product.

Answer 9

Traditional jobs

Question 10

composed of members performing routine yet interrelated tasks.

Answer 10

Traditional
work groups

Question 11

involves designing jobs with high levels of meaning, discretion, and knowledge of results.

Answer 11

Job enrichment

Question 12

composed of multi-skilled members performing interrelated tasks

Answer 12

Self-managed
teams

Question 13

Not all people react in similar ways to job enrichment interventions

Answer 13

Individual Differences

Question 14

refers to the education and experience levels characterizing the workforce.

Answer 14

Worker knowledge and skill

Question 15

involves managers and subordinates in jointly establishing and clarifying employee goals.

Answer 15

GOAL SETTING

Question 16

goals that are perceived as challenging but realistic and to which there is a high level of commitment

Answer 16

Establishing Challenging Goals

Question 17

can increase their perceived challenge an enhance the amount of effort expended to achieve them

Answer 17

goal difficulty

Question 18

can increase their perceived challenge an enhance the amount of effort expended to achieve them

Answer 18

goal difficulty

Question 19

can increase motivation and performance but only to the extent that members set higher goals than those typically assigned to them

Answer 19

level of employee participation

Question 20

The process which involves specifying and clarifying the goals.

Answer 20

Clarifying Goal
Measurement

Question 21

an attempt to align personal goals with business strategy by increasing communications and shared perceptions between the manager and subordinates, either individually or as a group, and by reconciling conflict where it exists

Answer 21

Management by Objectives

Question 22

the members of the primary work group define overall group and individual goals and establish action plans for aachieving them.

Answer 22

WORK-GROUP INVOLVEMENT

Question 23

attention is given to the job duties and responsibilities of the individual role incumbents

Answer 23

JOINT MANAGER–SUBORDINATE GOAL SETTING

Question 24

develops action plans for goal accomplishment, either in a group meeting or in a meeting with the immediate manager.

Answer 24

ESTABLISHMENT OF ACTION PLANS FOR GOALS

Question 25

the manager and the subordinate agree on the success criteria for the goals that have been established.

Answer 25

ESTABLISHMENT OF CRITERIA, OR YARDSTICKS, OF SUCCESS

Question 26

a great deal of coaching and counseling usually takes place.

Answer 26

REVIEW AND RECYCLE

Question 27

In many MBO programs, the working documents of the goals, criteria, yardsticks, priorities, and due dates are forwarded to a third party.

Answer 27

MAINTENANCE OF RECORDS

Question 28

The technical and personal factors affecting work- design success provide a contingency framework for choosing among the four different kinds of work designs: traditional jobs, traditional work groups, enriched jobs, and self-managed teams.

Answer 28

DESIGNING WORK FOR
TECHNICAL AND
PERSONAL NEEDS

Question 29

the extent to which cooperation among workers is required to produce a product or service.

Answer 29

Technical interdependence

Question 30

the amount of information processing and decision making employees must do to complete a task

Answer 30

Technical uncertainty

Question 31

the desire for significant social relationships; and growth needs, or the desire for personal accomplishment, learning, and development

Answer 31

Social needs

Question 32

the desire for personal accomplishment, learning, and development.

Answer 32

Growth needs

Question 33

involves working with organizational members, typically managers and executives, on a regular basis to help them clarify their goals, deal with potential stumbling blocks, and improve their performance.

is also primarily future and action oriented rather than focused on the past, as are many therapeutic models. Coaching involves helping clients understand how their behaviors are contributing to the current situation.

Answer 33

Coaching

Question 34

involves establishing a relationship between a manager or someone more experienced and another organization member who is less experienced.

Answer 34

Mentoring

Question 35

results from people who bring different resources and perspectives to the workplace and who have distinctive needs, preferences, expectations, and lifestyles.

Answer 35

WORKFORCE
DIVERSITY
INTERVENTIONS

Question 36

This involves helping employees better understand the demands of their work roles

Answer 36

ROLE CLARIFICATION

Question 37

Aimed at helping employees cope with stress rather than at changing the stressors themselves

Answer 37

SUPPORTIVE RELATIONSHIPS

Question 38

Paid leaves include vacation, holidays, personal days, as well as maternity and paternity leaves. Unpaid leaves, or leaves of absence, also offer employees a chance to renew and to bring new experiences to the organization, while guaranteeing a job for them upon their return.

Answer 38

WORK LEAVES

Question 39

Facilities for helping employees cope with stress.

Answer 39

HEALTH FACILITIES

Question 40

An rganizational intervention and a method for helping individuals directly.

Answer 40

EMPLOYEE ASSISTANCE PROGRAMS