Steps of Service Flashcards
Hostess is one of the first______ a guest will have with the restaurant
interactions
If you cannot greet the table within __ minute you must at least let ______________________.
1 min. the guest know you will be right with them.
welcome the guest with a warm friendly_____.
smile
always use the guest ______ if you have it.
name
prsent a wine list (show where the wines by the glass/_____ are)
half bottles
Always start with the _____ first.
ladies
card under what age
30
After intro/greet….
The last thing you left the table with is your name.
Deliver drinks using a _____ tray.
clean
Serve ____ _________ dropping drinks on the right side of them
ladies first
give them time to look through the menu reminding them of _____ ______ again right _______________.
your name; before leaving the table again.
when you see the guest is ready to order approach and ask…
if anyone has any questions or would they like for you to make some personal suggestions/recommendations.
Begin with taking the _____ first
ladies
up sale
apps, soups, salads, side dishes
Mark your table for _________ ________ immediately after entering in the food.
proper silverware
___ ____ ____ _____ __ ___ ______. the _____ on the table is a butter knife it is used just for butter not food.
every course should have a new knife; knife
_____ _____ should be done at all times but especially before each course arrives.
table maintenance
if someone gets up, refold their ______.
napkin
________ the table.
crumb
remark the table again with ____ and _____ (small sald fork) for salad course.
knife; fork
Clear, _____, Fire
Mark
______, Mark, Fire
Clear
Clear, Mark, _____
Fire
Drop Salads (_____ _____) Offer _____ _____ ____/____ _____
Ladies First; Fresh ground pepper/sea salts
Try to clear the _____ _____ and ______ _______ when clearing salads if not already done.
bread plates; bread knifes
Either give the guests a new piece of bread or ___ ___ ____
Clear the plate
Immediately ____ your table with necessary silverware.
mark
______ ______. Set your table up to be ready for entrees, side dishes, possibly glassware for a new bottle of wine.
Table Maintenance
Quality Check:
2 bites; 2 minutes
______ the table making sure the table is _____ _____
crumb; crumb free
if someone wants to take something home we ____ in the ____.
box; back
Now that you rtable is clean offer ______. Make ______ _______.
Desserts; personal recommendations
mark table with both _____ & ______. If the table is sharing make sure to put down ______ ______ immediately.
spoon & fork; share plates
when coffee is ordered ask if _______ __ ______ is desired
cream and sugar
Check back in with the table ____/_____
2bites 2 min
______ the table.
Crumb
______ the check making sure everything is rung in correctly.
review
when the guest pays with their CC always ____ ____ __ ____ making eye contact.
thank them by name
try to build call parties (_____ ____ _____ ___)
regulars that request you
