Steps of Service

Question 1

Hostess is one of the first______ a guest will have with the restaurant

Answer 1

interactions

Question 2

If you cannot greet the table within __ minute you must at least let ______________________.

Answer 2

1 min. the guest know you will be right with them.

Question 3

welcome the guest with a warm friendly_____.

Answer 3

smile

Question 4

always use the guest ______ if you have it.

Answer 4

name

Question 5

prsent a wine list (show where the wines by the glass/_____ are)

Answer 5

half bottles

Question 6

Always start with the _____ first.

Answer 6

ladies

Question 7

card under what age

Answer 7

30

Question 8

After intro/greet….

Answer 8

The last thing you left the table with is your name.

Question 9

Deliver drinks using a _____ tray.

Answer 9

clean

Question 10

Serve ____ _________ dropping drinks on the right side of them

Answer 10

ladies first

Question 11

give them time to look through the menu reminding them of _____ ______ again right _______________.

Answer 11

your name; before leaving the table again.

Question 12

when you see the guest is ready to order approach and ask…

Answer 12

if anyone has any questions or would they like for you to make some personal suggestions/recommendations.

Question 13

Begin with taking the _____ first

Answer 13

ladies

Question 14

up sale

Answer 14

apps, soups, salads, side dishes

Question 15

Mark your table for _________ ________ immediately after entering in the food.

Answer 15

proper silverware

Question 16

___ ____ ____ _____ __ ___ ______. the _____ on the table is a butter knife it is used just for butter not food.

Answer 16

every course should have a new knife; knife

Question 17

_____ _____ should be done at all times but especially before each course arrives.

Answer 17

table maintenance

Question 18

if someone gets up, refold their ______.

Answer 18

napkin

Question 19

________ the table.

Answer 19

crumb

Question 20

remark the table again with ____ and _____ (small sald fork) for salad course.

Answer 20

knife; fork

Question 21

Clear, _____, Fire

Answer 21

Mark

Question 22

______, Mark, Fire

Answer 22

Clear

Question 23

Clear, Mark, _____

Answer 23

Fire

Question 24

Drop Salads (_____ _____) Offer _____ _____ ____/____ _____

Answer 24

Ladies First; Fresh ground pepper/sea salts

Question 25

Try to clear the _____ _____ and ______ _______ when clearing salads if not already done.

Answer 25

bread plates; bread knifes

Question 26

Either give the guests a new piece of bread or ___ ___ ____

Answer 26

Clear the plate

Question 27

Immediately ____ your table with necessary silverware.

Answer 27

mark

Question 28

______ ______. Set your table up to be ready for entrees, side dishes, possibly glassware for a new bottle of wine.

Answer 28

Table Maintenance

Question 29

Quality Check:

Answer 29

2 bites; 2 minutes

Question 30

______ the table making sure the table is _____ _____

Answer 30

crumb; crumb free

Question 31

if someone wants to take something home we ____ in the ____.

Answer 31

box; back

Question 32

Now that you rtable is clean offer ______. Make ______ _______.

Answer 32

Desserts; personal recommendations

Question 33

mark table with both _____ & ______. If the table is sharing make sure to put down ______ ______ immediately.

Answer 33

spoon & fork; share plates

Question 34

when coffee is ordered ask if _______ __ ______ is desired

Answer 34

cream and sugar

Question 35

Check back in with the table ____/_____

Answer 35

2bites 2 min

Question 36

______ the table.

Answer 36

Crumb

Question 37

______ the check making sure everything is rung in correctly.

Answer 37

review

Question 38

when the guest pays with their CC always ____ ____ __ ____ making eye contact.

Answer 38

thank them by name

Question 39

try to build call parties (_____ ____ _____ ___)

Answer 39

regulars that request you