Star Ratings

Question 1

Self-Catering

• What do properties need to provide before they can be considered a star-rating

Answer 1

• high standard of cleanliness throughout
• prices & conditions of booking made clear
• local info provided so customers make the most of their stay
• comfortable accommodations with range of furniture to meet customer needs
• colour TV at no extra charge
• kitchen equipment to meet essential needs.

More stars - higher the overall quality

Question 2

Caravan Parks

How are star rating awarded?

Answer 2

Star rating has been designed to reflect quality & facilities that customers expect.

Rating 1 - 5 Stars awarded based on cleanliness, environment, quality of facilities and service offered

• One star - acceptable quality
• two star - good quality
• three star - very good quality
• four star - excellent quality
• five star - exceptional quality

Question 3

Five star luxury hotels Expectations

Answer 3

• first class services and accommodations with elegant and luxurious surroundings
• hotel restaurants often have famous chefs with High standard of cuisine
• usually situated in desirable locations in major cities and resorts
• facilities included valet parking, concierge service, room service, well equipped fitness centres and modern business centres

Question 4

Four Star Deluxe Hoteks

Answer 4

• Comfort, class and quality that customers can rely on
• situated in prime location near to desirable shops and restaurants
• facilities may include valet parking, concierge service, room service, well equipped fitness centres, business centres

Question 5

Three Star Mid Scale Hotels Expectations

Answer 5

-often situated near motorways, in city centres and suburbs
-rooms and reception areas nicely furnished and offer a degree of comfort
Facilities may include swimming pools, fitness centres, room service, parking, restaurants within hotel

Question 6

Two Star Value Hotels Expectations

Answer 6

• situated near office parks, airports, shopping and retail areas
• rooms comfortably decorated but not elegant
• don’t have restaurants or room service
• free parking & sometimes a swimming pool
• transport may be available to nearby airports

Question 7

One-Star Economy Hotels and Motels Expectations

Answer 7

• Often situated near major motorways
• simple, basic accommodations
• Facilities include free parking, cable TV and tea- and coffee making facilities in rooms, nearby restaurants, no room service, some have swimming pools