Diamond Rating

Question 1

Five Diamond expectations

Answer 1

Excellent overall quality
-a lot of space
-high quality furniture 
-excellent interior design 
-breakfast are fresh & often use seasonal, local ingredients when possible
Excellent levels of customer care

Question 2

Four Diamond Expectations

Answer 2

Very good overall level of quality

• comfortable bedrooms
• well maintained decor
• breakfasts offer good choice of quality items, freshly cooked
• very good levels of customer care

Question 3

Three Diamond Expectations

Answer 3

Good overall level of quality

• comfortable bedrooms
• well maintained, practical decor
• breakfast offer good choice of quality items, freshly cooked
• good levels of comfort
• good levels of customer care

Question 4

Two Diamond Expectations

Answer 4

Clean, comfortable accommodations

• functional decor
• breakfasts may be continental or cooked
• Sound level of quality and customer care in all areas

Question 5

One Diamond Expectations

Answer 5

Clean accommodations

• acceptable level of comfort
• functional decor
• breakfasts may be continental or Cooked
• acceptable level of quality and helpful service