Standards Of Performance And Ethics

Question 1

INTEGRITY

Answer 1

Always act in the interest of customers

Provide a high level service

Challenge/report improper language or behaviour from colleagues or customers in an appropriate manner

Question 2

FAIRNESS

Answer 2

Treat everyone fairly regardless of age, gender, ethnicity or any personal characteristics

Not act biased or predudiced for or against others

Question 3

RESPECT

Answer 3

Show to both colleagues and customers regardless of the situation

Use language appropriately and sensitively with others

Question 4

HONESTEY

Answer 4

You must be honest in your interactions with people

Must clarify an ambiguities and not misrepresent any facts when dealing with colleagues or customers