Customer Services Officer Flashcards
Learn role
1
Q
Who are customer services officers manager by?
A
Operations manager
2
Q
What level of customer service should customer services officers provide?
A
High level
3
Q
What should an officer do after an incident?
A
Write accurate reports of the incident and suggest ways to deal with the problem
4
Q
How can you connect people in the centre?
A
Making announcements on the tannoy
5
Q
When looking after lost children who are you only allowed to release the children too?
A
Parents or guardians
6
Q
Who do you work with?
A
Managers, the operations department and customers on all customer service issues
