Operations Department Flashcards
Learn about the deparrment
What services does the operations department provide?
Customer services
Security services
House keeping
How many customer services officers are there?
3
How many customer services assistants are there?
10
How many operations managers are there?
1
Where is the main customer services desk located?
Next to the food court
What is the role of the customer services?
Deal with conplaints
Deal with serious problems in the centre
All customer service issues
How many full and part time cleaners are there and what areas of the centre do they clean?
20 they clean all areas of the centre
How many duty House keepers are there and what is there role?
2 they supervise the full and part time cleaners
How many security guards work at the centre?
30
What is the role of the security guards?
Keep buildings and property secure
Provide security
Health and safety of customers and visitors
Man the CCTV
How many security supervisors work at the centre?
3
How many security staff are on duty at any one time?
Ranges from 8 - 20
How many CCTV cameras are in the centre?
8
Where are the CCTV cameras located?
Various points throughout the centre
When are the police available in the centre?
At the opening hours of the centre
