Standards of Good Housekeeping

Question 1

Cleanliness

Answer 1

❖All areas are immaculately clean, corner-to-corner, top to bottom, including surfaces.
❖Closets, cabinets and storage areas are also kept clean.
❖Furniture and fixtures are properly dusted.
❖Windows and glass panels are dusted and polished
❖Floors are vacuumed, polished.
❖Grounds are free of litters and dirt.

Question 2

Orderliness

Answer 2

❖Facilities and fixtures are properly arranged and installed in their appropriate location.
❖ Room amenities are properly installed in appropriate location.
❖Beds in guestroom are made up properly, linen are mitered and wrinkled free.

Question 3

Sanitation

Answer 3

❖The whole area is free from all sources of bacterial contamination such as un-disposed garbage or leftover, stagnant water, etc.
❖All areas inside the building are protected from pest infestation and are regularly fumigated.
❖All items of personal use of guests and which in contact with body like linen, cutleries, glasses are sanitized with sanitizing detergents to protect guests from bacterial contamination.

Question 4

Guests and Client’s Comfort

Answer 4

❖Rooms are properly ventilated and lighted.
❖ Guests are not disturbed by noise and any form of distractions.
❖There are sufficient amenities for the comfort of guests like linen, toilet tissues, soap and liquid soap, drinking/dental glass.

Question 5

Eye Appeal

Answer 5

❖Ambiance is soothing to the eyes, not dim or dull.
❖ There is suitable interior design and proper blending of colors.
❖ No eyesore can be found at the front of the house like lobby, hallways, reception areas.

Question 6

Safety

Answer 6

❖ Hotel building is provided with all required safety facilities like ventilated fire exits, emergency alarm, fire extinguishers/hoses luminous safety signs.
❖ Trained roving guards are available in hotels to check the movements in guestroom and to insure the protection of guests.

Question 7

Materials Control and Preventive Maintenance

Answer 7

❖ There is a designated budget for supplies and materials.
❖ Consumption of supplies is always monitored. Excessive consumption is determined and reported.
❖ All appliances and equipment are regularly checked for any damaged and maintained in a safe working condition.

Question 8

Guest Relations

Answer 8

❖ Request and concerns of house guests and clients are given prompt.
❖Tact and courtesy is observed in dealing with customer complaints.
❖Customer needs and concerns are properly attended.
❖Service providers go out of their way to render extra service to guests.