Hotel Rules and Regulations

Question 1

What is Hotel Rules and Regulations?

Answer 1

Hotel rules / House rules are management policy or agreements between the guest and the hotel. Usually, these policies are mentioned on the guest registration card which is signed by the guest at the time of check-in. In Addition to this, a copy of rules and regulation is also kept in all guest rooms for guest to read and understand the management policies. This can also include the local government policies which
have to be followed by the guest.

Question 2

TARIFFS

Answer 2

The tariff is for the room only and is exclusive of any
government taxes applicable Meals and other services are available at
extra cost. To know your room tariff, please contact the Duty Manager, guest registration signed on arrivals.

Question 3

SETTLEMENT OF BILLS

Answer 3

Bills must be settled on presentation, personal cheques are not accepted.

Question 4

Company’s Linen On Guest’s Luggage And Belongings

Answer 4

In the case of default in the payment of dues by a guest, the management shall have the linen on their luggage and belongings and be entitled to detain at the same time and to sell or auction such property at any time without referring to the guest.
The net sale proceeds will be appropriate towards the amount due by the guest without prejudice to the management’s rights to adopt such further recovery proceedings as may be required.

Question 5

Check-In

Answer 5

Please present your ID card, Passport or Temporary
Residence Card upon Check-in. By Law visitors must present personal documents for hotel records. These documents will be returned upon departure.

Question 6

Departure

Answer 6

Most hotels require that travelers check out by
11:00 a.m. or noon so housekeepers have time to clean rooms for the next guest.- Inform the reception if you wish to retain your room beyond this time. The extension will be given depending on the availability.
If the room is available, the normal tariff will be
charged. On failure of the guest to vacate the room on expiry or period the management shall have the right to remove the guest and his/her belongings from the room occupied by the Guest.

Question 7

Luggage Storage

Answer 7

Subject to availability of the storage space, the guest can
store luggage in the luggage room, at the guest’s sole risk as to loss or damage from any cause, Luggage may not be stored for a period of over 30 days.

Question 8

Guest’s Belongings

Answer 8

Guests are particularly requested to lock the door of their rooms when going out or going to bed. For the convenience of the Guest, electronic safety lockers are provided in the room to store any valuables.
The Management will not in any way be responsible for any loss / or damage to the Guest’s belongings or any other property from either the hotel room or the locker or any other part of the hotel for any cause whatsoever including theft of pilferage.

Question 9

Pets

Answer 9

Mention your policy for Pets ( allowed or not allowed )

Question 10

Hazardous Goods

Answer 10

Bringing goods and / or storing of raw or exposed cinema films, or any other article of a combustible or hazardous nature and / or prohibited goods and / or goods of objectionable nature is prohibited. Gambling, weapons, contraband, explosives, prostitution, flammable objects, poisons, drugs, animals and pungent food
are strictly prohibited on hotel premises.

Question 11

Damage Property

Answer 11

The guest will be held responsible for any loss or damage to the hotel property caused by themselves, their guests or any person for whom they are responsible.

Question 12

Management’s Rights

Answer 12

It is agreed that the guest will conduct him/ herself in a respectable manner and will not cause any nuisance or annoyance within the hotel premise.
The Management has the right to
request any guest to vacate his/her room or other areas of the hotel forthwith, without prior notice and without assigning any reason whatsoever, and the guest shall be bound to
vacate when requested to do so.

Question 13

Government rules and regulations and application of laws

Answer 13

Guest are requested to observe, abide by confirming to and be
bound by all applicable acts and laws and Government rules and regulations in force from time to time.

Question 14

Photographs and Video’s

Answer 14

Using photographs and video’s taken in the hotel for commercial or public purposes is illegal. Those who do so will be subject to
prosecution.