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Hotel Codes Flashcards

Housekeeping Training

1
Q

CI

A

Check In
- Depicts that the room is ready for check in.

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2
Q

CO

A

Check Out
- The room status when guest has vacated and the room still needs to be prepared for selling.

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3
Q

DND

A

Do Not Disturb
- The DND tag or the privacy lamp depicts that the guest does not wish to be disturbed by housekeeping.

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4
Q

DNCO

A

Did Not Check Out
- The guest settled the bill but did not check out formally at front office desk.

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5
Q

VCI

A

Vacant, Cleaned and Inspected
- When particular room is Vacant, Cleaned and Inspected by the Housekeeping Supervisor.

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6
Q

VC

A

Vacant and Cleaned
- Particular room is Vacant and Cleaned by the housekeeper staff.

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7
Q

SR

A

Service Refused
- Guest refused to clean the room.

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8
Q

VD

A

Vacant & Dirty
- That particular room is Vacant and Dirty.

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9
Q

SO

A

Slept Out
- The room is occupied but the bed was not used.

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10
Q

NR

A

Near -

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11
Q

VR

A

Vacant & Ready
- Room is Vacant and Ready for Check In or sale.

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12
Q

OC

A

Occupied & Cleaned
- Room is Occupied and Cleaned by the Housekeeping.

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13
Q

OD

A

Occupied / Dirty
- A guest is occupying the room but it has not yet been serviced by housekeeping since the previous night.

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14
Q

OOO

A

Out of Order
- The status of room is not ready for selling because of some problem such as nonfunctioning shower or broken items. The supervisor needs to know for how long it will be out of order and is responsible to get it into order as fast as possible.

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15
Q

OR

A

Occupied & Ready -

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16
Q

SL

A

Single Lock
- Guest has put a single lock in the room.

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17
Q

DL

A

Double Lock
- Guest has put a double lock in the room.

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18
Q

OOS

A

Out of Service
- The area or equipment not in service.

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19
Q

LO

A

Lock Out
- The room has been locked so that the guest cannot re, enter until he or she is cleared by a hotel official.

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20
Q

DO

A

Due Out
- The room is expected to become vacant after the following day’s checkout time.

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21
Q

NCI

A

Newly Check In
- Room was checked in recently or within the last one to two hours.

22
Q

LC

A

Late Check Out
- The guest has requested and is being allowed to check out later than the normal / standard departure time of the hotel.

23
Q

EC

A

Early Check In
- Guest has requested for an Early Check In and is being allowed to Check In earlier than the normal / standard Check In time of the hotel.

24
Q

V/C or O/V

A

Status Un-Clear
- (Either the room is Vacant and Clean or Occupied or Vacant) which needs to be verified by the housekeeping staff.

25
Q

H/L

A

Heavy Luggage
- That hotel guest has Heavy or more luggage than usual.

26
Q

L/L

A

Light Luggage
- That hotel guest has light or very less luggage.

27
Q

N/L

A

No Luggage
- That hotel guest has no luggage which is also known as Scanty Baggage

28
Q

C/L

A

Chain Lock
- Guest has put a chain lock in the room.

29
Q

HU

A

House Use
- Room is used by the own hotel staff or someone who is staying from the management team.

30
Q

NS

A

No Show
- A guest who made a room reservation but didn’t register or check in.

31
Q

MUR

A

Make-Up Room -

32
Q

DO

A

Due Out
- The room is expected to become vacant after the following guest checks out.

33
Q

BLO

34
Q

TDS

A

Turn Down Service -

35
Q

UR

A

Under Repair
- A room currently under repair and not ready to sell.

36
Q

SB

A

Scanty Baggage
- The baggage is put carelessly.

37
Q

SA

A

Special Attention
- Depicts that the room requires special attention.

38
Q

RET

A

Returned Guest
- The guest that gives a repeat business as a result of satisfaction.

39
Q

NC

A

Not Cleared
- A vacant room not cleared, not ready for selling.

40
Q

L

A

Luggage
- Luggage in room but bed unused.

41
Q

IS

A

Inspected
- Depicts the status of the guest room ready to sell.

42
Q

HM

A

Honeymooner
- Depicts that the room is for the newly-wed couple.

43
Q

CO

A

Check Out
- The guest has settled his or her account, returned the room keys and left the hotel.

44
Q

VM

A

Vacant / Maintenance
- A room has been taken out of inventory for a specified reason, normally to allow repairs to take place.

45
Q

FG

A

Fussy Guest -

46
Q

VIP

A

Very Important Person -

47
Q

VVIP

A

Very Very Important Person -

48
Q

FIT

A

Free Independent Person/ Foreign Individual Tourist -

49
Q

Define “Skipper” in
hotel or housekeeping.

A

The guest who left the hotel
without paying the bill is known as skipper

50
Q

Define “Sleeper” in
hotel or housekeeping.

A

The guest who has settled his / her account and left the hotel, but the front office staff has failed to properly update the room’s status.

Hotel Codes (4 decks)

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