Standards, Laws, and Management Strategies: Integrating ICT Accessibility Across the Organization

Question 1

What does the W3C Web Accessibility Initiative Recommendations initiative entail:

Answer 1

Provides detailed recommendations for planning, implementing, and sustaining an organizational ICT accessibility program

Question 2

What is the most important understanding of accessibility projects within organizations?

Answer 2

Accessibility is a process, not a project.

Question 3

Name the 3 steps in the model of the European Agency for Special Needs & Inclusive Education Guidelines:

Answer 3

1. Policy
2. Plan
3. Practice

Question 4

Define the Capability Maturity Model:

Answer 4

An IT process improvement model that was initially designed for software development, but it can be applied to measure an organization’s ICT accessibility maturity.

Question 5

Name the 5 maturity levels of the Capability Maturity Model:

Answer 5

1. Initial
2. Policies are in place
3. Defined
4. Managed
5. Optimizing

Question 6

Define the Initial phase of the CMM:

Answer 6

Capability is ad hoc and unpredictable.

Question 7

Define the ‘Poliicies are in place’ phase of the CMM:

Answer 7

Processes are practiced, documented etc

Question 8

Define the ‘Defined’ phase of the CMM:

Answer 8

Processes are used, and changed as appropriate, to help the and staff perform more effectively.

Question 9

Define the ‘Managed’ phase of the CMM:

Answer 9

The organization sets quantitative quality goals for products and processes. Processes include well-defined and consistent measurements.

Question 10

Define the ‘Optimizing’ phase of the CMM:

Answer 10

The entire organization is focused on continuous process improvement.

Question 11

Name the 5 key practices to attain maturity levels:

Answer 11

1. Commitment to perform
2. Ability to perform
3. Activities performed
4. Measurement and analysis
5. Verifying implementation

Question 12

What are ‘management champions’ and why do they matter?

Answer 12

• build a vision and align implementation strategies
• Sustain ongoing commitment
• Support the programmatic integration of accessibility throughout organization
• lead the adoption of the Accessibility Maturity Model

Question 13

Name the 5 levels of the Accessibility Maturity Model:

Answer 13

1. Informal
2. Defined
3. Repeatable
4. Managed
5. Best practice