Standard Operating Procedures (SOPs) Flashcards
What things do you need to prepare for every flight?
- Valid passport with appropriate visas
- Company ID
- GCAA Flight Cabin Attendant License
GCAA Medical Certificate - CCQRH
- EAMC Vaccination Card
How many cabin crew are rostered to operate aircraft B787-900?
8
If operating as part of the minimum crew, what is your role?
Assigned an “area of responsibility” for all safety aspects and responsible for an area in the cabin including passengers
where do minimum crew usually sit?
on most aircrafts, the right hand side (RHS) crew members take care of the galleys
What is the Pre-passenger Boarding checklist
- stow your bags closet to your area/station
- remove company ID
- begin the pre-passenger boarding checks in the allocated area of responsibility (example passenger cabin, las, galleys…)
*the Cabin Crew Reference Handbook (CCQRH) is required to be used ALWAYS when conducting the above checks!
When conducting Pre Passenger Boarding “Pre Flight Checks”, How long will the CM test the emergency lights?
no longer than 30 seconds
Which passengers are NOT allowed to be seated in an emergency exit?
- passengers who cannot understand English or cabin crew briefing
- children
- infants
- pregnant women
- passengers suffering from obvious physical or mental handicap (who would have movement difficulty -PRM!!)
- substantially blind or deaf
- elderly
- obese
- passengers under the age of 18
- passengers travelling with falcons
Are children over the age of 2 required their own seat?
Yes, except a mother travelling with her infant
How are infants (7 days to 2 years) kept secured in their seats?
Secured on the mother’s lap using an infant seat belt
Can infants (7 days to 2 years) be secured in a car seat?
yes - Child Restraint Device (CRD)
What types of Child Restraint Devices (CRD) are allowed on board? and what age group?
Forward and Rearward Facing CRDs are allowed onboard
Age restrictions are 0-36 and 0-6 months
What age group falls under unaccompanied minors (UM)
Children aged between 5 and 11 years of age
Where are unaccompanied minors documentation kept whilst on board?
Passports and/or documents are kept with the cabin manager.
Must monitor UMs throughout the flight and preferably seated next to a female passenger
How many UMs are allowed on a flight?
maximum of 10
Which live animal and how many are allowed on flights?
Falcons (national bird of the UAE) and a maximum of 15 per flight
What must the CM ensure before door closure for departure?
- portable electronic devices (PED) are in flight mode
- all guests on board and seated
- overhead stowages closed
- aisles clear of obstruction
- no smoking rules followed
What is the purpose for an”Armed door”?
Prepares the door so that if it is now opened, the slide will automatically deploy - rapid evacuation purposes
Will the CM call all LCCC crew if doors have been armed and crosschecked?
yes
Cross Check meaning?
Meaning one person has verified the task of another. To ensure doors have been “armed/disarmed” properly
If there is a need to carry out a manual safety demonstration, who is responsible?
the minimum crew will collect their demo kits, which is a pouch that contains the following equipment (seatbelt, oxygen mask, life jacket and safety card)
*can also be utilised to give a visually impaired guest a safety briefing as they can touch and feel the equipment!
what is the phrase cabin crew use to confirm their area has been checked and ready for takeoff/landing?
“cabin secure”
when is a “silent review conducted” and what is it called?
“30 second silent review” is conducted during takeoff and landing
- called a mental review “A.L.E.R.T”
When will the captain or commander turn OFF the seatbelt sign?
once the aircraft has reached an approximate altitude of 10,000 ft
Can the captain or commender allow cabin crew to commence their duties if the seatbelt sign is ON?
Yes, only if they have communicated via the inter phone to the cabin manager that it is safe to do so.
what does the term “climb” mean?
Aircraft taking off “climbing” to reach it’s altitude of 10,000 ft
what does the term “cruise” mean?
the aircraft has completed it’s “climb” phase and reached it’s “cruising” altitude.
This now allows cabin crew to conduct passenger service
When do lavatories, cabin, galleys and flight deck need to be checked?
regularly checked every 30 minutes
When are small cots/baby bassinets for infants allowed to be in operation?
Once the aircraft have reached the “cruise” phase of flight
what is the maximum weight restriction for baby bassinets?
Infants weighing 11kg or less
What is “Top of Decent” and how long is the Top of Decent phase?
Top of Decent is when the aircraft will leave it’s cruising altitude and begin it’s decent in order to land at the flight’s destination. This phase usually between 30-40 minutes
Do cabin crew prepare the cabin during the “Top of Decent” phase?
Yes, CC will collect handsets that were used for IFE, window blinds are raised, tray tables stowed, setbacks are in the upright position.
Exits, Aisles and bulkhead areas free from cabin baggage and baby bassinets are taken down. Passengers are also requested at this time to switch off and PED’s and stow them away
What will the captain or commander announce to crew when about to approach the 10,000 ft (during the top of decent phase)?
“Cabin Crew 10 minutes to Arrival”
*seatbelt signs will be switched ON during this announcement
What needs to be checked and locked off when announcement “Cabin Crew 10 minutes to Arrival” is made?
CC will check their area of responsibility for passenger compliance and Lavatories!
Once area of responsibility is checked and CC are satisified, they will communicate to RHS CC “Cabin Secure” before sitting in their jumpseat
What does “Disarmed doors and cross check” mean?
Once hearing announcement from commander “ Cabin Crew disarmed doors and cross check” CC will “disarm door” so they are now able to open the door normally for passengers to disembark the aircraft via an air bridge or stairs
What is required during the “Post Disembarkation Search” Post disembarkation?
Crew ensure no personal belongings have been left behind.
Galley operator will also ensure that specific food carts and containers are resealed with a green seal
Throughout a flight, How many times will the CM communicate via the inter phone to the LHS cabin crew (start to finish of a flight)
6 times
- Pre Passenger Boarding Checks Completed
- L1/R1 Doors armed and cross checked
- (take off/climb phase) L1/R1 Cabin Secure
- (top of decent - after cabin crew 10 min to arrival PA)
L1/R1 Cabin Secure - (Landed) L1/R1 Doors disarmed and cross checked
- Post Disembarkation Search
