Stakeholders Flashcards
When managing a project, unresolved conflict with stakeholders will most likely result in?
development of barriers to co operation and collaboration
What does adopting a proactive approach with stakeholders mean?
eliminating problems before they appear
What is an external stakeholder?
someone not employed by an organisation but still has an interest within it
What is an internal stakeholder?
someone employed by an organisation
Give examples of internal stakeholders
employees
managers
board of directors
shareholders
Give examples of external stakeholders
customers
community
suppliers
partner organisations
What is the correct order of engagement levels in the stakeholder assessment matrix?
unaware
resistant
neutral
supportive
leading
what is the stakeholder engagement matrix?
stake holder management tool
What do the levels of the stakeholder assessment matrix mean?
unaware - don’t know about the project
resistant - aware but doesn’t support the goals or work
neutral - doesn’t oppose or support the project
supportive - knows about the project and supports it
leading - actively involved in the project and works toward its success
what do the levels of a power/interest grid suggest when managing stakeholders?
low power/low interest - monitor
high interest/low power - keep informed
high power/low interest - keep satisfied
high interest/high power - manage closely
What is a stakeholder?
someone who has an interest in an organisation
