stakeholders

Question 1

interest and influence of an owner:

Answer 1

interest is that they want a return on their investment.

influence is they can invest more money and make important decisions.

Question 2

interest and influence of managers:

Answer 2

interest is they want the firm to achieve their objectives

influence is they can make decisions

Question 3

interest and influence of employees

Answer 3

interest is they want a good rate of pay

influence is they can take industrial action

Question 4

interest and influence of customers

Answer 4

interest is they want high quality products

influence is they can take their custom elsewhere and spread good/bad words to others

Question 5

interest and influence of suppliers

Answer 5

interest is they want paid on time

influence is they can change prices, change account terms

Question 6

stakeholders conflict between managers and customers:

Answer 6

managers will want to make high profits on goods and services so want to charge a high price where as customers will want the best quality for the lowest price possible

Question 7

stakeholders conflict between managers and employees:

Answer 7

managers ,ay want to close a branch to save staff wages where as employees will want to keep their job