decision making

Question 1

3 types of decision making:

Answer 1

strategic, tactical, operational

Question 2

what is strategic decision making and what is their aim and give example?

Answer 2

• this is a long term decision which is made by senior managers
• their aim is to meet the overall purpose and direction of the organisation eg grow the business

Question 3

what is tactical decision making, what is their aim and give an example?

Answer 3

• this is a medium term decision which is made by middle managers
• aim is to achieve strategic decisions eg launch new products to grow organically.

Question 4

what is operational decision making, what is their aim and give an example?

Answer 4

• this is short term/day to day decisions which is made by supervisors/all staff.
• aim is too react to situations as they arise eg dealing with customer complaints

Question 5

4 factors affecting decision making:

Answer 5

finance, time, staff abilities, staff willingness

Question 6

impact of finance affecting decision making:

Answer 6

there may not be enough finance available to the business to make decisions.

Question 7

impact of time affecting decision making:

Answer 7

if there is not much time, the decision could be rushed so it will not be a good decision

Question 8

impact of staff abilities:

Answer 8

staff may not have the skills to carry out the decision

Question 9

impact of staff willingness on decision making:

Answer 9

staff may have the skills to carry out the decision BUT are not motivated to do so