Stakeholders

Question 1

Examples of internal stakeholders

Answer 1

Employees, managers, shareholders, owner

Question 2

Employee influence

Answer 2

They can change the standard of their work which can result in poor quality. High staff turnover if staff feel undervalued. Staff may strike

Question 3

Manager influence

Answer 3

Quality of the decisions they make

Question 4

Shareholders influence

Answer 4

Decision making, choose to sell shares

Question 5

Customer influence

Answer 5

Can choose to cease purchasing goods or move to a competitor, provide positive/ negative feedback to family/friends

Question 6

Suppliers influence

Answer 6

Can change the amount they charge for materials, change the quality of goods, withdraw discounts, change delivery charges

Question 7

Bank influence

Answer 7

Whether to grant or withhold loans, extend or shorten loan repayment period, change interest rates

Question 8

Government influence

Answer 8

Introduce legislation, change interest rates, alter taxation rates

Question 9

Local community influence

Answer 9

Complain to local authority, protest against local organisation, provide work experience

Question 10

Pressure groups influence

Answer 10

Can hold demonstrations and protests to raise awareness of an issue