Stakeholder Management Flashcards
What is a stakeholder?
Any actor who could be affected by the organization’s actions
What are the 4 elements of a successful stakeholder coalition?
power, expertise, credibility, leadership
what are two elements one must keep in mind when finding stakeholder types?
degree of trust/collaboration and agreement/alignment
What are the characteristics of people with high agreement and low trust as a stakeholder type?
- Aligned w vision, goals, objectives, but no trust
- may have hidden, unshared interest in the goal
- may want to provide some input but wary
= Fellow Traveller
What are the characteristics of people with high agreement and high trust as a stakeholder type?
=ALLIES
- shares vision, wants it success
- looks for ways to support
- will provide resources, info, expertise
- respect + celebrate contributions
What are the characteristics of people with low agreement and low trust as a stakeholder type?
- ppl with whom building agreement and dvp trust have failed
- has strong q, reservations, concerns
- actively resists your efforts
= ADVERSARIES
What are the characteristics of people with low agreement and high trust as a stakeholder type?
= FRIENDLY OPPONENT
- has conflicting visions, goals or methods
- shares honest, high-trust relationship
- may provide expertise, insights
- may challenge ur efforts, resulting in more effective strategies
What are the elements of the pyramid of communication?
individuals -> groups -> influencers -> leaders
key messages can expand in either direction, and they are often repeated multiple times in ‘expanding circle of awareness’
What are economic rationales for gvt to intervene in trade?
fighting unemployment
protecting infant industries
promoting industrialisation
improving comparative position
What are non-economic rationales for gvt to intervene in trade?
maintaining essential industries
promoting acceptable practices abroad
maintaining/extending spheres of influence
preserving national culture
What is power distance as part of a relationship preference?
a measurement of employee preferences of interactions between superiors and subordinates
what is the main difference between factors motivating individualist vs collectivits
a “safe” work environment motivates collectivists, whereas challenges motivates individualists
what is the main difference between individualism and collectivism?
collectivism = employee has a penchant for dependence on organisation through training, satisfactory workplace conditions, good benefits
individualism = preference to fulfill leisure time, build friendships, improve skills independently of an organisation
