Organisation and Governance Flashcards

1
Q

What is the difference between horizontal and vertical growth in a company?

A

vertical growth - getting closer and further away from customer (making cookbook vs farms)

horizontal growth - widening ur portfolio offerings

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2
Q

What is the definition of an organisational structure?

A

It is the formal arrangement of roles, responsibilities, relationships in the MNE. The vertical differentiation of an organisation is the balance between centralisation and decentralisation of authority. The horizontal growth involves specifying which ppl do which jobs in which unit, and the differences in decision-making responsibilities between diff levels

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3
Q

What is the main difference between centralisation and decentralisation of organisational structures?

A

centralisation = degree to which high level managers make strategic decisions and delegate them to lower levels for implementation

decentralisation = degree to which lower level managers make and implement strategic decisions

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4
Q

What are the three kinds of knowledge that are integrated into organisational strategy?

A

functional knowledge - access to coworkers w expertise in basic business functions ie production, marketing, finance, accounting, HR management, IT

product knowledge - understanding technological trends, customer needs, and competitive forces affecting the goods the firm produces and sells

geographical knowledge (area) - understanding cultural, commercial, social, economic conditions in each host country

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5
Q

What do the different forms of knowledge allow organisational structures to do?

A

each form allows firms to integrate one type of knowledge, but also makes it difficult to integrate the other types of knowledge

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6
Q

What are the 9 different kind of organisational structures?

A

functional
divisional
international
product division
geographic area division
matrix
mixed (function, area, product)
network
virtual

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7
Q

Describe the functional structure of an organisation and the international strategy employed

A
  • groups ppl based on common expertise and resources
  • popular among companies w narrow product lines
  • emphasis on upstream inputs - upstream value chain/raw materials

types of strategies:
- standardisation/cost leadership
- international/global strategies

happens when young or has been domestic most of their life. The internationalisation is so complex u get intl division that handles everything in that portfolio independently from other structures of ur company

EX: CEO –> Production, Marketing –> Prod NA, Prod Europe, Mark NA, Mark Eu

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8
Q

Describe the divisional structure of an organisation and the international strategy employed

A

●divide employees based on product, customer segment, geographical location
●duplicates functions and resources across divisions

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9
Q

Describe the product division structure of an organisation and the international strategy employed

A
  • emphasis on downstream outputs… products/services
  • differentiation
  • internal/global strategies
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10
Q

Describe the international division structure of an organisation and the international strategy employed

A

●intl strategies, large dom markets w relatively small intl volume –> they are a department apart
●can be constructed to emphasise diff areas

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11
Q

Describe the geographic area division structure of an organisation and the international strategy employed

A

●emphasis on customers and local conditions
●differentiation
●multidomestic / localisation strategies

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12
Q

Describe the matrix structure of an organisation and the international strategy employed

A

institutes overlap among functional and divisional forms to give functional, product, geographic groups a common focus

However, it violates the unity of command principle
- dual reporting relationship rather than single line of command
- potential to create confusion and/or lack of clear accountability
- we shouldnt create ambiguity regardin who u report to and whos responsibility is what

Consistent w or can support:
- emphasis on both inputs/outputs dependin on which elements are crossed in the matrix
- differentiation and integrated differentiation/cost leadership
- transnational and multidomestic/localisation strategies

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13
Q

What can be found at the frontline of a network structure, and what role do the channels of exchange and the formal centre have?

A

differentiated units to which HQ delegates decision-making authority are all the front line of work.
The channels of exchange facilitate fine line the volume of content and the data, and the linkages animate the network.

the formal centre of the networks sures the efficient flow and resources, controls strategic objectives and operational policies across the differentiated units

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14
Q

What is virtual organisation structure of an organisation?

A

●temporary arrangement among independent companies, suppliers, customers and rivals
●works across space, time and organisational boundaries
●links strengthened by webs of communication technology

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15
Q

How can corporate governance be defined

A

It is a set of mechanisms used to manage relationships among stakeholders and to determine and control the strategic direciton and performance of organisations. It is concerned w identifying ways to ensure that strategic decisions are made more effecitvely and how these can establish harmony between owners and top-level managers.

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16
Q

How can organisations choose to coordinate via KPI’s?

A
  1. Standardisation (define what, how - efficient but doesn’t rep well to change
  2. plan (interdependent units meet common deadlines/objectives (define what, adaptability on how - requires some degree of decentralisation)
  3. Mutual adjustments (depends on managers interacting extensively w their counterparts, allows for bottom-up + emergent strategy dvp BUT can be harder to integrate at larger scale)
17
Q

What does KPI stand for and what does it mean?

A

A KPI is short for a key performance indicator, a measurable and quantifiable metric used to track progress towards a specific goal or objective.

18
Q

Why are control systems useful when tracking KPIs?

A

Define how managers compare performances to plans, identify differences, and where found, assess basis for gap and impose corrections

19
Q

What three types of control can be found under systems control?

A

bureaucratic control - written rules

market control - external market mechanisms to establish objective standards

clan control - shared values + ideas moderate employee behaviour

20
Q

What are some examples of control tools used to measure KPIs?

A

○ reports
○ visit to subsidiaries
○ evaluative metrics
○ information systems

21
Q

What is the organisation culture?

A

Coherent set of assumptions about an MNE and its goals and practices shared by its members, including
- management values and principles
- work climate and atmosphere
- how we do things around here patterns
- traditions
- ethical standards
An organisation culture shapes its strategic move, may vary w strategy the MNE pursues

22
Q

Which types of issues may arise in control?

A
  1. Over-control
    firms try to exert more control over individuals than what is considered appropriate
    (Disney banning beards for employees)
  2. Inappropriately focused control
    firms may inadvertently be trying to control the wrong thing
    (compromising quality by focusing on cost reduction)
  3. Poor visibility / accountability
    (annual report obscures inefficiencies in monthly/weekly cycles)
23
Q

What follows after finding OKRs when defining a firm’s strategy?

A

Once high-level strategy is defined (OKRs), provide clear ways to measure the progress through KPIs

24
Q

What is the goal of OKRs?

A

■create alignment between the strategic goals we are trying to accomplish and the work we do
■create transparency in how we accomplish the goals set
■enable everyone to define their contribution and how they want to achieve it

25
Q

What are the key components of OKRs?

A

Objective = what u want to achieve
should be ambitious, express goals and intent
UNAMBIGUOUS

Key results - measureble steps required to attaint the objective

26
Q

how can you measure the “how will i know im making progress” when advancing in strategy?

A
  • identify what can indicate progress towards ur goals and that is metric-driven
  • express measurable milestones, which will advance the objective in a useful manner
  • describe outcomes, not activities
27
Q

How many KRs should one have per O?

A

one should aim to have 2-3 KRs per O

28
Q

What are the three biggest mistakes when setting OKRs?

A
  1. having key results that arent measurable
  2. having too many objectives or key results
  3. setting and forgetting ur OKRs
29
Q

What are the main objectives for KPIs?

A
  1. Derive from the strategic objectives and key results
  2. Be clearly defined and easily understood
  3. Focus attention and action toward targets
30
Q

How do you measure KPIs the most efficiently?

A
  • Limit the data collected to the essentials
  • Avoid overburdening collection mechanisms and decision makers
  • Standardize definitions and collection processes
  • KPI inputs should be captured in a standard way across each institution, program, etc.
  • Collection should be integrated into defined work processes
  • A data custodian can help ensure accuracy and compliance
  • Maintain a real-time, central database
  • Data should be collected in real time, or as quickly as possible, with automated capture being ideal
  • Maintain a repository that serves as the single source of truth
31
Q

What is a PDCA loops, and what is it used for?

A

Plan-Do-Check-Act loop, used for continuous monitoring an improvement

PLAN: gather data, identify issues, estbalishes objectives, prepares set of actions

DO: implement action using small steps

CHECK: assess results regularly and compare to goal, aided by KPIs

ACT: lock-in success + address gaps w another PDCA-loop

32
Q

How often should strategies be reviews?

A

The overall strategy should be reviewed at least annually, with lower-level groups reviewing more frequently if appropriate