stakeholder engagement Flashcards
It is the systematic identification, analysis,
planning and implementation of actions designed to
influence stakeholders.
Stakeholder management
Individuals who are either affected by or
responsible for the outcomes of a project or initiative
stakeholders
The use of stakeholders as
participants in a collaborative decision-making process
that guides the creation and execution of a defined
scope of work
stakeholder engagement
10 key principles of stakeholder engagement
- communicate
- consult
- human behavior
- plan
- relations
- listen
- risk
- understand
- compromise
- responsibiliy
It is crucial to seek to
understand the people
you will be working with
and relying on throughout
the phases of the project
lifecycle.
COMMUNICATE
Early, then regular
consultation is essential
to ensure that
requirements are agreed
and a delivery solution is
negotiated that is
acceptable to the majority
of stakeholders.
CONSULT
Accept that humans do
not always behave in a
rational, reasonable,
consistent or predictable
way and operate with an
awareness of human
feelings and potential
personal agendas.
human behavior
A more conscientious and
measured approach to
stakeholder engagement
is essential and therefore
encouraged.
plan
Developing relationships
results in increased trust.
relations
Over and above
conventional planning,
using foresight to
anticipate hazards, and
taking simple and timely
actions with stakeholders
can significantly improve
project delivery.
listen
Stakeholders are
important influential
resources and should be
treated as potential
sources of risk and
opportunity within the
project.
risk
Project success means
different things to different
people and you need to
establish what your
stakeholder community
perceives success to be
for them in the context of
project delivery.
understand
The initial step is to
establish the most
acceptable baseline
across a set of
stakeholders’ diverging
expectations and
priorities.
compromise
It’s the responsibility of
everyone to understand
their role and to follow the
right approach to
communication and
engagement.
responsibiliy
steps in engaging stakeholders
Identify interest
Assess
Determine / Manage
Plan
Identify risks
Develop strategy
