stages of process mapping

Question 1

Which of the following statement best describes the term “as is” process?

Select one:
a. “As is” is the business process that defines the current state of the business process in an organisation
b. “As is” gives the name of the person who can be contacted in order to receive further information regarding the role
c. “As is” give the name of the agency
d. “As is” is a way to make predictions about software

Answer 1

a. “As is” is the business process that defines the current state of the business process in an organisation

Question 2

When the “to be” process is appropriate?

Select one:
a. When working on a project that impacts the business process
b. When working as a team to improve a business process
c. If new technology is rolling out, interim business processes are needed to handle special case scenarios such as active work items received before the change
d. All of the above

Answer 2

d. All of the above

Question 3

How to analyse the “as is” process?

Select one:
a. When the technology team has introduced old software and business users do not know how to use it
b. Access to stakeholders who understand, but do not necessarily perform the business process routinely, can be beneficial.
c. When the organisation is developing an old product/service and requires old business processes to sell, deliver, and implement service
d. By analysis goal in finding the current state process is to clarify exactly how the business process is working today

Answer 3

b. Access to stakeholders who understand, but do not necessarily perform the business process routinely, can be beneficial

Question 4

Is the following statement true or false?

The “to be” process defines the future state of a business process in an organisation.

Select one:
True
False

Answer 4

True

Question 5

Which is not included in the different key stages in effective process mapping?

Select one:
a. Dependencies
b. Process identification
c. Analysis
d. Information gathering

Answer 5

a. Dependencies