Staff Management 1 Flashcards

1
Q

Employment Relations Act 2000, Section 4 (1) describes how parties in an employment relationship should deal with one another - Explain (a) and (b) ?

A

(a) Must deal with each other in good faith; AND
(b) without limiting (a), must NOT directly or indirectly do anything
(i) to mislead or deceive each other; OR
(ii) that is likely to mislead or deceive each other

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Employment Relations Act 2000, Section 4 (1A) describes the broader definition of The Duty of Good Faith in an employment relationship - Explain (a), (b) and (c) ?

A

The Duty of Good Faith in ss.1
(a) is wider in scope than the implied mutual obligations of trust and confidence; AND
(b) requires parties to be active and constructive in establishing and maintaining a productive employment relationship in which their responsive and communicative; AND
(c) without limiting (b), requires an employer who is proposing to make decisions likely to have adverse effect on continuation of employment of employee(s), to provide them -
(i) access to info, relevant to the continuation of the employees employment, about the decision; AND
(ii) an opportunity to comment on the info to their employer before the decision is made.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Employment Relations Act 2000, Section 4 (1B) describes an “exception” to 1A(c) when an employer is required to provide access to confidential information, what is that ? (1 sentence as to why they don’t have to provide the info)

A

If there is “good reason” to maintain the confidentiality of the information

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Employment Relations Act 2000, Section 4 (1C) describes the “Good reasons” under 1B’s exceptions about denying access to confidential information, what are they ? (3 things)

A

(a) complying with statutory requirements to maintain confidentiality;
(b) protecting the privacy of natural persons;
(c) protecting the commercial position of an employer from being unreasonably prejudiced.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Employment Relations Act 2000, Section 4 (2) describes who the “Employment relationships” are between - name these ?

A

(a) Employer and employee, employed by the employer;
(b) Union and Employer;
(c) Union and member of the Union;
(d) Union and another Union that are parties bargaining for the same collective agreement;
(e) Union and another Union that are parties to the same collective agreement
(f) Union and member of Union where both unions are bargaining for same collective agreement
(g) Union and member of Union where both unions are parties to the same collective agreement
(h) Employer and another Employer where both employers are bargaining for same collective agreement

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Employment Relations Act 2000, Section 4 (3)
Q. Does ss.(1) prevent a party to an employment relationship communicating to another person a statement of fact or opinion reasonably held about an employers business or a unions affairs ?

A

NO

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

Employment Relations Act 2000, Section 4 (4)

The Duty of Good Faith in ss.(1) applies to what 8 scenarios when bargaining or in relation to collective agreements ?

A

(a) bargaining for a collective agreement or variation
(b) bargaining in relation to a collective agreement while agreement is in force;
(ba) bargaining for individual employment agreement or variation;
(bb) matter arising under individual employment agreement while agreement in force;
(c) consultation (whether or not under collective agreement) between employer and employees, including any union reps about employees collective employment interests, including effect on employees of changes to employers business;
(d) proposal by employer that might impact employees, including contracting out work or sell or transfer all or part of employers business;
(e) making employees redundant;
(f) access to workplace by a rep of a union;
(g) comms between union and employer relating to any secret ballots held for the purpose of bargaining for collective agreement.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

Employment Relations Act 2000, Section 4 (6) describes breaches of ss.1 by an employer against an employee in relation to “collective agreements” - Explain ?

A

(6) It is a breach for an employer to advise, or do anything with intention of inducing an employee;
(a) not to be involved in bargaining for a collective agreement; OR
(b) not to be covered by a collective agreement.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

Code of Conduct

In considering a breach of the code and how serious it is, what factors may be considered when categorising / final outcome ? (7 things)

A
  • The nature and circumstances
  • Intent - Did they knowingly act out of line with Code, Values or Policy
  • Their position, duties and responsibilities
  • Their ability to fulfil their duties and responsibilities
  • The impact on the organisation and relationships
  • The Impact on trust and confidence Police have in them
  • How similar behaviour has been treated in the past
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

Code of Conduct

Explain Misconduct and Serious Misconduct ?

A

Misconduct - behaviour or actions that breach the Code or other Police policies - may result in formal disciplinary action (not dismissal).

Serious Misconduct - behaviour or actions that breach Code, Police policies and Employment agreements AND seriously undermine or damage T and C Police has in member. May justify dismissal.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

Code of Conduct

Name types of Misconduct ?

A
  • Breaching Police policies and procedures
  • Treating person harshly
  • Using abusive or offensive language
  • Misuse of Police internet or email systems
  • Using Police databases for unauthorised personal purpose
  • Being absent from work or late without proper purpose
  • Failure to declare conflict of interest
  • Misuse, mistreatment or not taking reasonable care of Police property
  • Not complying with a lawful and reasonable instruction, without a good and sufficient reason
  • Bringing Police into disrepute through any action or behaviour
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Code of Conduct

Name types of Serious Misconduct ?

A
  • Being convicted / pleading to an offence
  • Corruption - accepting bribe, inducement or reward
  • Bullying or Harassment
  • Sexual misconduct
  • Theft or dishonesty
  • Unauthorised access to, or disclosure of any matter or info related to Police business including NIA
  • Repeated misconduct (including breach of warning)
  • Knowingly makes false declaration or statement (including incorrectly recording data)
  • Excessive unjustified violence
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

FEO

Name some benefits of Flexible Working ? (4 things)

A
  • Enables High performance
  • Attracting and retaining top talent
  • Accessing a broader talent pool
  • Increased productivity
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

FEO - Describe how an FEO can work their hours ? (4 things)

A
  • Working from home or an alternative location
  • Flexi-time (set hours that can be varied)
  • Part-time
  • Condensed hours (full time hours condensed into shorter week)
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

FEO

Name some ways in which you can support FEO as a leader ? (6 things)

A
  • Talk about FEO with your team
  • Ensure FEO on agenda at leadership discussions
  • Educate - help others understand it can enable Police
    to achieve Our Business
  • Advocate - promote and celebrate success stories
  • Challenge - call out behaviour not accepting of FEO
  • Role model - look at how you manage work hours, be
    mindful of standards and expectations you’re setting
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

FEO

How long do you have to consider an FEO application, as per Employment Relations Act ?

A
  • within 1 month
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
17
Q

FEO

Who can decline an FEO application ?

A
  • Only a District Commander or National Manager can decline
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
18
Q

Performance Management

What is performance management ?

A

It’s about seeking improvement through dialogue and providing support to enable the employee to perform satisfactorily - it is NOT a disciplinary process.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
19
Q

Performance Management

What is the process when dealing with performance issues ? (4 things)

A
  • Informal discussion
  • The performance meeting
  • The performance improvement plan (PIP)
  • Completion of the PIP - required standard reached
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
20
Q

Disciplinary Process - for Non-Performance

What is the purpose of the disciplinary process when dealing with Breaches of the Code ?

A

To ensure breaches of Our Code are managed and dealt with fairly and in good faith with a view to improving conduct.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
21
Q

Disciplinary Process

Outline a summary of the disciplinary process once a breach of the code is identified ? (9 things)

A
  • Initial Assessment
  • Categorisation
  • Criminal and Employment investigations
  • Restricted duties, Suspension and Stand Down
  • Drafting allegations
  • Investigation - Initial steps
  • Investigation and investigation meeting
  • Making the decision
  • Outcomes
22
Q

Disciplinary Process - Categorisation

What types of matters/complaints are considered for categorisation ? (4 things)

A
  • Internally identified matters involving Breach of Code or Criminal offending
  • Complaints we have concerns about
  • Notifiable incidents under s.13 IPCA Act or under MOU between Police and IPCA
  • Significant traffic matters
23
Q

Disciplinary Process - Categorisation

What types of matters/complaints are NOT considered ?

A
  • Poor performance
  • One off low level misconduct or mistakes that can be dealt with by Manager
24
Q

Disciplinary Process - Categorisation

What types of possible options can there be to dealing with complaints? (4 things - least invasive to harshest option)

A
  • No further action
  • Performance management
  • Employment investigation
  • Criminal investigation
25
Q

Disciplinary Process - Restricted duties, Suspension and Stand Down
What must be done before a decision is made to place an employee on restricted duties or suspension ?

A
  • Advice must be sought from Human Resources
26
Q

Disciplinary Process - Restricted duties, Suspension and Stand Down
RD, Suspension or stand down may be appropriate whilst an employee is under investigation to mitigate risks in the workplace - what risks does this include ? (4 things)

A
  • The Health and Safety of the employee and others
  • That the employee will interfere with the investigation
  • That the employee will interfere with Police operations or disrupt police routines
  • That the nature or gravity of alleged conduct may prejudice the public interest or potentially damage the reputation of Police
27
Q

Disciplinary Process - Employment Investigation

What evidential test is applied to an employment investigation as to prove whether or not misconduct occurred ?

A

Balance of Probabilities

28
Q

Disciplinary Process - Criminal Investigation
Is there any requirement to participate in good faith with a criminal investigation ? And what evidential test is applied to prove wrong doing occurred ?

A

A. “Good faith” = No
A. “Wrong doing Test” = Beyond reasonable doubt

(Also don’t necessarily have to disclose all the information and don’t need to give them time to consider it)

29
Q

Disciplinary Process - Making the Decision / Disciplinary Outcomes
Who can make the decision around a “disciplinary warning” ?

A
  • District Commander
  • National Manager or above
    • May be delegated to Inspectors or equivalent level managers
  • Decisions are made in consultation with employees Manager and HR
30
Q

Disciplinary Process - Making the Decision / Disciplinary Outcomes
Who can make the decision for “dismissal” ?

A
  • District Commander, General Manager
  • Training - National Manager
  • COMMS centres and SITE - Assistant Commissioner and above
    … in consultation with employees Manager and HR
31
Q

Disciplinary Process - Making the Decision / Disciplinary Outcomes
What are the two main types of disciplinary outcomes when someone is found to be in Breach of Code ?

A
  • Warning / Final Warning
  • Dismissal
32
Q

Employment Relationship Problem Policy

The ERP policy applies to all Police employees and all ERP’s - Which employees or what situation does the policy NOT apply to ?

A
  • Independent contractors - but can apply if ERP arises due the actions of a contractor
  • A matter that has another specific review or resolution procedure available eg: Appointment Review Policy OR Discrimination and Harassment Policy
  • Matter that is the subject of a claim under Human Rights Act 1993
33
Q

Employment Relationship Problem Policy

What are the principles that apply to all ERP policy meetings ?

A
  • Act in good faith
  • Resolve through informal dialogue - if not able, then through mediation
  • Employees have right to be represented
  • Primary parties must have initial responsibility to resolve issues, unless:
    • relates to actions / inactions by employees supervisor which would not be appropriate for supervisor to deal with;
    • some other reason which would justify escalating responsibility to more senior member
  • Parties to work together constructively while ERP’s being resolved, BUT if unable, consider alternative duties or working arrangements in interim
34
Q

Employment Relationship Problem Policy - Definitions

S.5, ER Act 2000 - “Dispute” - define when relating to Employment agreements ?

A

Means a dispute about the interpretation, application or operation of an employment agreement

35
Q

Employment Relationship Problem Policy - Definitions

S.5, ER Act 2000 - “Employment Relationship Problem” - define ? Also, what does it not include ?

A

Includes;

  • a personal grievance, dispute and any other problem arising out of an ER, BUT
  • does NOT include any problem with the fixing of new terms and conditions of employment
36
Q

Employment Relationship Problem Policy - Definitions

S.4, ER Act 2000 - “Good Faith” - define ? (7 things)

A

Not limited to following:

  • both parties providing sufficient information about a problem to consider resolution
  • no acting in way to mislead or deceive other party
  • listening to other parties point of view
  • being prepared to consider whether matter raised justifies modifying a previous decision
  • being respectful and constructive with each other, giving reasons for disagreement
  • actively taking steps to resolve its resolution in timely way
  • limiting involvement to those directly involved in problem or its resolution
37
Q

Employment Relationship Problem Policy - Definitions

S.144, ER Act 2000 - “Mediation” - define ?

A

Process of Neutral person developing options or alternatives, with view to reaching consensus on resolution to accommodate each other’s needs

38
Q

Employment Relationship Problem Policy - Definitions

S.103, ER Act 2000 - “Personal Grievance” - define ?

A

Any grievance an employee may have against Police due to being:

  • unjustifiably dismissed; OR
  • their employment was subjected to some disadvantage by unjustifiable action by Police; OR
  • discriminated against; OR
  • sexually or racially harassed; OR
  • subjected to duress due to membership or non-membership of union or service organisation
39
Q

Employment Relationship Problem Policy

What is the time limit on raising a personal grievance ?

A

Must be raised “within 90 days” action occurred, OR date employee became aware of it (whichever is the later)

40
Q

Employment Relationship Problem Policy

If a matter is to be progressed through mediation, what agencies services are requested ?

A

The Department of Labour (AND can be requested by either party)

41
Q

Employment Relationship Problem Policy

If a problem is NOT resolved through mediation, the employee may lodge a statement of problem with whom ?

A

Employment Relations Authority

42
Q

Discrimination and Harassment Policy

Harassment includes what 3 things ?

A
  • Sexual harassment
  • Racial harassment
  • Bullying
43
Q

Discrimination and Harassment Policy

Under s21 - 22 Human Rights Act 1993, what is “discrimination” defined as ?

A

Where employee is directly or indirectly harrassed on basis of:

  • Sex
  • Marital Status
  • Religious or Ethical belief
  • Colour
  • Race
  • Ethnic or National origins
  • Disability
  • Age
  • Political opinion
  • Employment status
  • Family Status
  • Sexual orientation
  • Involvement in activities of Service or Union
  • Refused same work conditions, benefits, opportunities for training, promotion and transfer as someone with same skills; OR
  • dismissed or subjected to any detriment where others would not be; OR
  • retire or cause employee to be retired or resign
44
Q

Discrimination and Harassment Policy

What is “harassment” defined as ?

A

Behaviour directed towards employee by Police employee that meets ALL these criteria;

  • Behaviour is not legitimate
  • is Unwelcomed and Unsolicited
  • considers behaviour offensive, intimidating, humiliating or threatening; AND
  • is repeated, or such significant nature, it has detrimental effect on employees job performance or satisfaction

** May be single incident OR course of conduct (ie: bullying)

45
Q

Discrimination and Harassment Policy
Under the Harassment Act 1997, s.3, a person who has suffered “harassment” as defined in the Act can make an application to the Court for what ?

A

A restraining order

NOTE: If harassment is sustained or serious in nature, it may amount to Criminal Harassment under the Act.

46
Q

Discrimination and Harassment Policy

What is NOT discrimination or harassment under this policy, when discussing issues with staff performance or behaviour ? (7 things)

A
  • Issuing reasonable instructions and expecting them to be carried out
  • Warning or disciplining someone having followed a fair process in accordance with organisational policy
  • Required reasonable standards of performance in terms of quality, style and team co-operation
  • Legitimate constructive criticisms about work performance
  • Affirmative action policies
  • Parental leave provisions
  • Reasonable accommodation and provision of work aids for staff with disabilities
47
Q

Discrimination and Harassment Policy

What is Racial harassment under s.63, Human Rights Act 1993 ?

A

When any person engaged by Police, uses language directly or indirectly;

  • Express hostility, contempt or ridicule against employee on ground of race, colour or ethnic origin; AND
  • is hurtful or offensive to the employee (whether or not that is conveyed to them); AND
  • is repeated, or of significant nature, that has detrimental effect on employee’s job performance or satisfaction
48
Q

Discrimination and Harassment Policy

What is Sexual harassment under s.62, Human Rights Act 1993 ?

A

If person engaged by Police, directly or indirectly either; * makes request for sexual intercourse, sexual contact or other sexual activity containing implied or overt:

  • promise of preferential treatment in their employment;
  • threat of detrimental treatment in their employment; OR
  • threat about present or future employment status; OR
  • by use of language (written / spoken) of sexual nature, visual material, physical behaviour, subjects employee to behaviour that is unwelcome or offensive to them (whether conveyed to person or not); AND
  • is repeated or of significant nature that has detrimental effect on employee’s job performance or satisfaction
49
Q

Discrimination and Harassment Resolution Procedures

Outline the 5 key steps in the process of resolving allegations of discrimination and/or harassment ?

A
  1. Complainant gives notification and allegation is assessed.
  2. Process for resolving allegation is determined.
  3. In appropriate cases, HR Manager meets with respondent.
  4. Resolution options are agreed and actioned.
  5. If resolution is NOT achieved, complainant may invoke other processes under ER Act 2000 or Human Rights Act 1993
50
Q

Maintaining Professional Distance Policy

What are the key points to note in the Executive Summary that staff should be expected to follow ? (3 things)

A
  • Be aware of need to maintain professional distance at work
  • Appropriately manage any personal relationship where conflict of interest or imbalance of power arises, by declaring to supervisor AND
  • Avoid relationships which are unethical or inappropriate

NOTE: If unsure about relationship, speak to your supervisor

51
Q

Maintaining Professional Distance Policy

When managing external relationships, what relationships are considered unethical and must be avoided ?

A
  • Offenders on current charges and/or known criminal history
  • Victims
  • Witnesses and their families
  • Informants
  • Vulnerable persons where duty of care exists
  • any person in custody
  • Complainants
52
Q

Maintaining Professional Distance Policy

If a conflict exists, or potentially may exist, the member must do what ?

A

Immediately inform his/her supervisor