special ops Flashcards
1
Q
what is operations
A
section of a business that provides customers with goods or services
made in à factory
ensure right goods or services are given to customers at the right time
2
Q
3 production processes
A
job
batch
flow
3
Q
Job production
A
à specialised order to meet the specific needs of à customer
high input labour and costs but high profit reward
low level automation
4
Q
batch
A
limited number of same item
limited machinery// scope of automation
cost efficient
some labour dependency
5
Q
flow production
A
continuous output of identical products
highly automated
low labour costs
not tailored to customer needs
no labour required
