SOPS/Pax Management

Question 1

How long before departure are you required to sign on for duty?

Answer 1

45 minutes prior to A/C departure

Question 2

How long before departure must you arrive at the aircraft for first flight and subsequent flights

Answer 2

First flight- 30min prior to A/C departure

Subsequent- 25 min prior to A/C departure

Question 3

What does istop stand for

Answer 3

I- introduction 
S- status of crew and aircraft 
T- turbulence 
O- operational considerations 
P- password 
Threats

Question 4

What piece of emergency equipment must be checked when conducting subsequent flight checks

Answer 4

Oxygen bottles and first aid kits

Question 5

Before departing for the last sector on an overnight with a port with no engineering facilities, what equipment must be checked?

Answer 5

Oxygen bottles

Question 6

When checking boarding passes, what must you check

Answer 6

Date, flight and destination

Question 7

What must you instruct your exit row passengers to do on boarding?

Answer 7

Pax to read brief and place bags in an overhead locker

Question 8

When hanging passengers jackets in the wardrobe, what must you do

Answer 8

Ask pax to remove all personal belongings and place boarding pass in pocket

Question 9

When must the exit row passengers be briefed?

Answer 9

Must be completed prior to closure of main entry door

Question 10

In seats 1E and 1F on the 300 what must you remember the brief them on

Answer 10

The brace position

Question 11

As a solo fright attendant what extra information must you include in your exit row brief ?

Answer 11

If I become incapacitated, you will look after me and follow instructions from the flight deck

Question 12

What will FA1 commence welcome on board pa

Answer 12

As soon as last passenger has boarded

Question 13

When will FA2 commence headcount

Answer 13

When FA1 has commenced welcome on board PA

Question 14

Before handing the headcount to the flight crew, what must you check is vacant?

Answer 14

The toilet

Question 15

How long have you got to secure the cabin and be seated

Answer 15

1 minute

Question 16

Where must you keep the pil

Answer 16

In your pocket

Question 17

How will FA2 Notify FA1 the Cabin is secure

Answer 17

Via inter phone stating the cabin check and galley check is complete

Question 18

What area is FA1 and FA2 responsible of on the 300/400

Answer 18

300- FA1 (1-6) FA2 (7-12)

400- FA1 (1-9) FA2 (10-19)

Question 19

How will you notify the flight crew the cabin is prepared?

Answer 19

FA1 will press “cabin ready” button

Question 20

How would you gain access to flight deck inflight?

Answer 20

Identify yourself
State reason and request permission to enter
State the password

Question 21

Once you have landed, when can you commence arrival PA?

Answer 21

Once you’ve turned off the active runway

Question 22

In Sydney and Brisbane, what is FA1 required to hand to ground staff before allowing pax to disembark?

Answer 22

Security arrival form (SAF)

Question 23

When is sign off

Answer 23

15 minutes after engine shut down

Question 24

Once the last pax has disembarked, Cabin Crew must?

Answer 24

Open all overhead lockers and commence cabin security check. Ensure general tidiness.

Question 25

What are your sign off duties at your home base?

Answer 25

MUST FILL INSIDE

Question 26

How many safety demos must be conducted?

Answer 26

1 per tour of duty

Question 27

When are passengers allowed to disembark the 200/300

Answer 27

Once the propeller has been strapped and ground staff have given the thumbs up to disembark.

Question 28

What must the aircraft CD player and digital system be used for?

Answer 28

Boarding music
Refuelling pa
Safety demonstration
Disembarking music

Question 29

Full cabin lighting must be turned on for?

Answer 29

Passenger boarding
Pre flight briefings
Safety demo
Passenger disembarking

Question 30

When does sterile flight deck take place?

Answer 30

Take off- from closure of the main door until the captain has made his en route pa.
Landing- from cabin prep notification until main door has been opened

Question 31

When does the critical phase occur?

Answer 31

Take off: power for take off until landing gear up

Landing: landing gear down until turned off the active runway

Question 32

What are the only items approved for stowage in the wardrobe

Answer 32

Suit packs 
Jacket/coats 
Crutches 
Walking frames 
Hats

Question 33

When tagging premium hand luggage, what must you do

Answer 33

Confirm with passenger “no cabin only” dangerous goods

Question 34

How would you deal with a problem passenger?

Answer 34

Find out name, establish rapport.
Continue to engage
Pax failing to comply, report to captain and provide, name, date, description and details of incident.
Complete hiro