SOPS/Pax Management Flashcards
How long before departure are you required to sign on for duty?
45 minutes prior to A/C departure
How long before departure must you arrive at the aircraft for first flight and subsequent flights
First flight- 30min prior to A/C departure
Subsequent- 25 min prior to A/C departure
What does istop stand for
I- introduction S- status of crew and aircraft T- turbulence O- operational considerations P- password Threats
What piece of emergency equipment must be checked when conducting subsequent flight checks
Oxygen bottles and first aid kits
Before departing for the last sector on an overnight with a port with no engineering facilities, what equipment must be checked?
Oxygen bottles
When checking boarding passes, what must you check
Date, flight and destination
What must you instruct your exit row passengers to do on boarding?
Pax to read brief and place bags in an overhead locker
When hanging passengers jackets in the wardrobe, what must you do
Ask pax to remove all personal belongings and place boarding pass in pocket
When must the exit row passengers be briefed?
Must be completed prior to closure of main entry door
In seats 1E and 1F on the 300 what must you remember the brief them on
The brace position
As a solo fright attendant what extra information must you include in your exit row brief ?
If I become incapacitated, you will look after me and follow instructions from the flight deck
What will FA1 commence welcome on board pa
As soon as last passenger has boarded
When will FA2 commence headcount
When FA1 has commenced welcome on board PA
Before handing the headcount to the flight crew, what must you check is vacant?
The toilet
How long have you got to secure the cabin and be seated
1 minute
Where must you keep the pil
In your pocket
How will FA2 Notify FA1 the Cabin is secure
Via inter phone stating the cabin check and galley check is complete
What area is FA1 and FA2 responsible of on the 300/400
300- FA1 (1-6) FA2 (7-12)
400- FA1 (1-9) FA2 (10-19)
How will you notify the flight crew the cabin is prepared?
FA1 will press “cabin ready” button
How would you gain access to flight deck inflight?
Identify yourself
State reason and request permission to enter
State the password
Once you have landed, when can you commence arrival PA?
Once you’ve turned off the active runway
In Sydney and Brisbane, what is FA1 required to hand to ground staff before allowing pax to disembark?
Security arrival form (SAF)
When is sign off
15 minutes after engine shut down
Once the last pax has disembarked, Cabin Crew must?
Open all overhead lockers and commence cabin security check. Ensure general tidiness.
What are your sign off duties at your home base?
MUST FILL INSIDE
How many safety demos must be conducted?
1 per tour of duty
When are passengers allowed to disembark the 200/300
Once the propeller has been strapped and ground staff have given the thumbs up to disembark.
What must the aircraft CD player and digital system be used for?
Boarding music
Refuelling pa
Safety demonstration
Disembarking music
Full cabin lighting must be turned on for?
Passenger boarding
Pre flight briefings
Safety demo
Passenger disembarking
When does sterile flight deck take place?
Take off- from closure of the main door until the captain has made his en route pa.
Landing- from cabin prep notification until main door has been opened
When does the critical phase occur?
Take off: power for take off until landing gear up
Landing: landing gear down until turned off the active runway
What are the only items approved for stowage in the wardrobe
Suit packs Jacket/coats Crutches Walking frames Hats
When tagging premium hand luggage, what must you do
Confirm with passenger “no cabin only” dangerous goods
How would you deal with a problem passenger?
Find out name, establish rapport.
Continue to engage
Pax failing to comply, report to captain and provide, name, date, description and details of incident.
Complete hiro
